Customer Experience Manager

I’m interested

Location

Relief CEM role - Bury, Littleborough, Heywood, Rochdale area

Contract type

Full-time

Salary

£17,293.49pa

Hours

37.5

Job description

Lead from the front and watch your team shine. 
 
Making sure our customers have the best experience in our shops (yes, that’s all 2,400) is a real team effort and as a member of the shop management team, you’ll be a key part in this.
 
Our customers expect great service, a warm welcome and maybe even the odd tea or coffee when they come into a William Hill shop and it’ll be you and your team of Customer Experience Assistants delivering this brilliant service. 
 
You’ll be talking to our customers about all things betting – don’t worry if you’ve never placed a bet before, by the end of our best-in-class induction training programme, it’ll be second nature to you. 
 
Happy working in a team or on your own you’ll show pride in your work, making sure the shop always looks the part, opening and closing the shop and always looking for something new to challenge you. There’ll be plenty of variety so you’ll never feel bored especially as you’ll be mentoring and developing your team of Customer Experience Assistants – making sure your shop hits its targets and your team fulfils their potential. 
 
So, what’s in it for you?
  • We pay the National Living Wage as a minimum to all our colleagues, not just those over 25 (like some of our high street competitors). 
  • You’ll work in shifts so you can make the most of your home and your work life 
  • You’ll have plenty of chances to progress and we’ll support you in taking the next steps in your career - either Business Performance Manager or into a Head Office role. 
  • On top of 20 days’ holiday, you’ll have the chance to share in our success by signing up to our Sharesave scheme.
And if that wasn’t enough, there’s whole pack of benefits that help you be your best self. As well as an extra day off on your birthday and subsidised travel (depending on your location). We’ve also got access to a whole load of other discounts so you can save plenty of money on high street favourites, and holiday providers. 
 
If you’re over 18 and have some supervisory experience under your belt go ahead and apply. We look forward to hearing from you.