Customer Service Representative - Japanese

I’m interested

Location

Manila

Contract type

Full-time

Job description

The position is responsible in enhancing the reputation of William Hill Online by offering excellent customer service via Chat, Email or Phone.
  • Assists customers via Chat, Email or Phone in a speedy and accurate manner in Japanese and English
  • Completes customer interactions within the agreed timeframe (Average)
  • Creates added value by supporting cross sell initiatives and promotional offers
  • Meets or exceeds quality targets via offering excellent customer service
  • Strives to ensure a high customer satisfaction level at all times
  • Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skill
  • Ensures regulatory compliance by ensuring all appropriate processes are followed
  • Attends all applicable training sessions to continue to improve knowledge and skills
Job Requirements:
  • Must be fluent in Japanese (speaking, reading and writing - Hiragana, Katakana, Kanji) and English languages
  • Preferably with 6 months to 1 year of BPO experience
  • Experience in complaints handling and resolution
  • Excellent verbal and written communication skills
  • Good Computer literacy with knowledge of Word, Excel and Outlook
  • Knowledge of the BPO setup
  • Amenable to work on shifting schedule