Customer Service Representative

I’m interested

Location

Manila

Contract type

Full-time

Job description

The position is responsible in enhancing the reputation of William Hill Online by offering excellent customer service via Chat, Email or Phone.

 

• Assists customers via Chat, Email or Phone in a speedy and accurate manner

• Completes customer interactions within the agreed timeframe (Average)

• Creates added value by supporting cross sell initiatives and promotional offers

• Meets or exceeds quality targets via offering excellent customer service

• Strives to ensure a high customer satisfaction level at all times

•Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skills

• Identifies customer feedback trends and raises with management

• Takes ownership of customer disputes and manages the issue from start to finish

• Ensures regulatory compliance by ensuring all appropriate processes are followed

• Ensures customer loyalty by representing the customer within the business and ensuring all steps are  taken to resolve issues as quickly as possible.

 

 

 

Requirements:

 

  • With at least 6 months of BPO experience preferred but not required
  • Excellent communication skills
  • Good Computer literacy with knowledge of Word, Excel and Outlook
  • At least 2nd year undergraduate of any course/field
  • Required skill(s): Microsoft Windows
  • Applicants must be willing to work in BGC,Taguig.
  • Amenable to work in shifting schedule
  • No work experience required and fresh graduates are welcome to apply