Customer Service Representative

I’m interested



Contract type


Job description

The position is responsible in enhancing the reputation of William Hill Online by offering excellent customer service via Chat, Email or Phone.


• Assists customers via Chat, Email or Phone in a speedy and accurate manner

• Completes customer interactions within the agreed timeframe (Average)

• Creates added value by supporting cross sell initiatives and promotional offers

• Meets or exceeds quality targets via offering excellent customer service

• Strives to ensure a high customer satisfaction level at all times

•Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skills

• Identifies customer feedback trends and raises with management

• Takes ownership of customer disputes and manages the issue from start to finish

• Ensures regulatory compliance by ensuring all appropriate processes are followed

• Ensures customer loyalty by representing the customer within the business and ensuring all steps are  taken to resolve issues as quickly as possible.






  • With at least 6 months of BPO experience preferred but not required
  • Excellent communication skills
  • Good Computer literacy with knowledge of Word, Excel and Outlook
  • At least 2nd year undergraduate of any course/field
  • Required skill(s): Microsoft Windows
  • Applicants must be willing to work in BGC,Taguig.
  • Amenable to work in shifting schedule
  • No work experience required and fresh graduates are welcome to apply