Business Intelligence/Data Operations Analyst

I’m interested


BGC, Taguig

Job description

William Hill in Manila

A part of the William Hill Group, WHG Philippines currently employs over 600 colleagues within Customer Services, Back Office and other business functions, providing support across the full range of William Hill products and services in English, Japanese and Mandarin. If you love making people happy, solving issues, and creating excellent customer experiences, you'll thrive in this supportive environment.

Your role in the team

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Our Data Management team is nothing but ambitious. We pride ourselves on delivering operational and analytical solutions ranging from traditional batch data warehousing to low latency applications.

We are building a world-class Big Data platform which will give us the power to process streams of data and enable machine learning and advanced analytics capabilities. Everything cloud-based for scalability and speed to market. 

As a Business Intelligence/Data Operations Analyst your primary function will be to keep things running as expected, whilst making every effort to improve things whenever possible. You will be doing the following:

  • A keen eye for on reporting related issues and take initiative for resolving them
  • Power BI Gateway Administration
  • Power BI Datasets/Schedules Setup
  • Power BI Application Access
  • SSRS Distribution Lists/Catalogue/Access/ maintenance
  • Data reconciliation across PBI/SSRS/Cubes
  • Report monitoring
  • Data extraction using SQL
  • Logging incidents, capturing all relevant details
  • Updating and finding resolutions to existing incidents
  • Liaising between different departments

Skills required:

  • Strong SQL, SSRS and Power BI skills
  • Some programming experience/skills
  • The ability to work under pressure
  • Good communication skills
  • Willingness to learn new technologies and methodologies
  • Experience of working in a fast paced operational environment
  • Excellent planning and organisation skills with the ability to organize and prioritize a number of activities


  • Bachelor’s Degree
  • 2+ years experience within a BI Developer role
  • Strong Power BI visualisation experience
  • A good level of using SQL, SSIS and SSRS