End User Computing Analyst

I’m interested


London - Bedford Avenue

Contract type


Job description

If it’s broken, just fix it.


You just enjoy fixing things and helping people, we know.  As an End User Computing Analyst you’ll do just that.  Desktops, laptops, printers, scanners, phones, hardware and software you’ll repair and maintain them all.  Providing 1st and 2nd line support to all our colleagues in the London office, you’re crucial in ensuring they’re able to please our customers constantly.  


About us

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


Your role in the team

·         With your can do approach and ability to fix things you’ll be responding to, recording and resolving incidents and service request from all levels of the business.  

·         You’ll install, maintain and distribute software and hardware across the business, impressing us all at the speed in which you resolve issues, helping us to get back up and running with all things tech.

·         You’ll be a real technical expert and people will turn to you for help when they need it most.  You stay up to date with technology advances and investigate new hardware and software products to help us do things better.

·         We’re committed to giving the best possible service to our customers and we all take real pride in the William Hill brand.  Your ability to maintain our service to our customers makes sure we are true to this commitment.  


Skills needed

We’d like you to have previous experience of supporting both hardware and software, along with a real passion to help others.  You’ll have experience of Service Desk applications and good knowledge of ITIL processes, as well as being skilled in basic network troubleshooting, client VPN, Cisco AMP, Checkpoint and Bitlocker.  You’ll also bring knowledge of Jamf, SCCM. Airwatch and supporting Office 365 and Apple Mac OS environments.  We’re a global business too, so you’ll need to know how to support conference call systems such as Bluejeans. 


What we offer

Our brand new central London office has a vibrant, fun and collaborative start-up feel. You’ll feel part of something fresh and totally focused on technology. But you also get the benefit of being immersed in William Hill’s brand and products, as your stakeholders are onsite. You’ll have tech and business colleagues in all our offices – so there may be occasional travel in your role – and the chance to explore global career opportunities too.


William Hill in London

We couldn’t be closer to the action in our London office. A 2-minute walk from Tottenham Court Road station, round the corner from Soho and Oxford Street means you’ll never be short of anywhere to go for a lunchtime stroll or a post-work drink. There’s plenty of green space too with Regent’s Park and Hyde Park not far away at all. Working in our London office you’ll also benefit from a heavily discounted Zone 1 – 6 travel card so you’ll be whizzing around London in no time.


Join us #behindthebet