Field Operations Technician, Las Vegas

I’m interested

Location

Nevada

Contract type

Full-time

Job description

  • Provide technical assistance to both William Hill and B2B customers
  • Respond to service calls in a timely manner, updating tickets, liaising with Software Support on progress
  • Travel to and from customer properties to identify, resolve or repair hardware/software problems
  • Maintain and troubleshoot network and/or physical problems with our systems
  • Install hardware/software following our design or installation specifications
  • Proactively inspect equipment to help prevent future service calls
  • Identify reoccurring issues, document and report to the Software Support team for testing
  • Explain and train software application procedures/instructions to sports book personnel
  • Remain fully compliant with GCB rules and regulations
  • Perform other duties as required

Experience: Working in the service technician industry (casino/computer tech) would be an advantage. Familiar with Southern Nevada area. Experience working with power tools.

Physical Requirements: Must be able to lift, carry, pull, push 100 lbs.  Must be able to twist, bend or reach with no significant boundaries.  Must be able to squat or stoop with no significant boundaries.  Must be able to climb.  Must be able to stand for extended periods of time.  Must be able to speak and listen.  Must be able to type for extended periods of time.  Must be able to talk on the phone for extended periods of time.  Must be able to write for extended periods of time.  The position requires a significant amount of driving.  Must be 21 years old with a valid driving license and clean driving record.  The successful applicant may be exposed to sounds at 90 decibels.  The successful applicant may be exposed to a smoke-filled environment.

Qualifications:  Knowledge of Windows based computers a plus.