Field Operations Technician

I’m interested

Location

Biloxi, MS

Contract type

Full-time

Job description

Field Operations Technician is responsible for responding to and resolving technical issues at William Hill partner properties. The position responds to service calls and travels to various properties to repair or inspect equipment to help prevent potential problems. 

Job Description:
  • Provide technical assistance to William Hill partner properties
  • Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
  • Travel to and from partner properties to identify, resolve or repair hardware/software problems
  • Maintain and troubleshoot network and/or physical problems with our systems
  • Install hardware/software following our design or installation specifications 
  • Proactively inspect equipment to help prevent future service calls
  • Identify reoccurring issues, document and report to the Software Support team for testing 
  • Explain and train software application procedures/instructions to sports book personnel
  • Perform other duties as required 

Minimum Position Requirements:
  • Working in the service technician industry (casino/computer tech) would be an advantage. 
  • Experience working with power tools.
  • Knowledge of Windows based computers a plus.
Physical Requirements:
  • Must be able to lift, carry, pull, push 100lbs.  
  • Must be able to twist, bend or reach with no significant boundaries.  
  • Must be able to squat or stoop with no significant boundaries.  
  • Must be able to climb.  
  • Must be able to stand for extended periods of time.  
  • Must be able to speak and listen.  
  • Must be able to write for extended periods of time.  
  • The position requires a significant amount of driving.  
  • Must be 21 years old with a valid driving license and clean driving record.  
  • The successful applicant may be exposed to sounds at 90 decibels.  
  • The successful applicant may be exposed to a smoke-filled environment.