Italian Customer Service Advisor

I’m interested



Job description

Join our team and choose one of flexible shift options.
We offer full time, part-time, day shifts, night shifts, 6 hour shifts and many more.
We can adjust your schedule to suit your availability.

William Hill Bulgaria is the principal multilingual support center of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry – William Hill. William Hill provides gaming and betting services across multiple channels: online, on the high street, on the phone and on the move. William Hill Bulgaria provides online and offline technical support to multinational clients abroad enjoying different products of the gaming industry.

We are currently looking for passionate persons to join our team at the position of:

Customer Service Advisor with ITALIAN language
The Customer Service Advisor provide support to our multinational customers. Their main responsibilities include:

• Communication with customers using inbound and outbound chat, email and phone;
• Providing technical assistance for products, websites, software, etc.;
• Answering customer queries in timely and professional manner.

Therefore we need you to:

• Be absolutely fluent (or native) in Italian, both written and spoken;
• Have good command of English;
• Easily operate a computer and find yourself about internet and new software;
• Be pro-active, friendly and communicative;
• Be eager to grow with a team.

Don’t worry if you have no previous experience in working with clients, we will train you – that’s part of the deal. If you do have experience, on the other hand, don’t waste it – come and we’ll expand it together.

What else awaits you? Being part of William Hill Bulgaria Ltd., you will enjoy:

• Young, positive and stimulating working environment;
• Flexible working hours, organized in shifts;
• Excellent remuneration, complemented by
• Performance-based bonuses, food checks, taxi vouchers,
• Fitness card, free snacks and beverages in the office;
• Additional health insurance;
• Team buildings, fun nights;
• Constant trainings;
• Opportunities to further develop your skills and potentials and grow in a dynamic company.

And there’s more:

Why not help your friends find the best workplace for them and receive an extra bonus yourself?

Here are the simple steps: first we hire you, then the person you recommended and if he/she stays for at least 3 months in the company we will pay you a bonus at the amount of 1000 BGN.

Simply get them to apply in our career site stating that they heard about the role from you.

Sounds like an interesting and rewarding job? Send your CV in English. If you are shortlisted, we’ll be happy to welcome you for an interview.
All information provided will be treated strictly confidential.