Junior Risk Officer

I’m interested

Location

Sydney

Contract type

Part-time

Job description

Are you passionate about Racing, Sports and Betting?

Do you pride yourself on delivering a customer experience that is fast and easy?

Does the idea of working for a business that is on the forefront of technological innovation and who pushes the boundaries excite you?


William Hill Australia, The Home of Betting, is one of the leading online Bookmakers in Australia, providing sports, horseracing and entertainment betting across the country.


A raw and fast-evolving environment, in the competitive betting industry, there are many interesting challenges to take on to build an excellent user experience for our passionate customers. We pride ourselves on hiring the best people and our products are first class and forever evolving.


Founded in 1934, William Hill has since expanded its international footprint, employing more than 16,000 people globally, becoming one of the world's leading betting and gaming companies.


Job Description

Reporting to the risk manager, the Risk Officer will provide quality customer service to telephone queries and requests from both Internal and external customers and third parties, whilst accurately delivering information about policies and handling any challenging customer situations with empathy and with customer care at the forefront.


Key Responsibilities


You will demonstrate the following:

  • Strong literacy, verbal and written communication skills in English
  • Computer literacy, use of Microsoft office suite
  • Prior experience using CRM and telephony systems
  • Basic level of wagering knowledge in both Sports and Race trading rules and regulations
  • Have availability to work weekends and public holidays
  • Eager to learn
  • Can do attitude
  • Qualified by experience

Other Information

This will initially be a 6 month contract with a view to extend.

You must be eligible to work in Australia.