Production Operations Analyst

I’m interested


Krakow, Poland

Job description

Production Operations Analyst

We bet we can be a great match

Do you want cool projects focused on online sports betting and gaming? Would you like to work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but… with fun included? Would you like to work with some of the best Developers, QAs, DevOps Engineers and Project Managers in Krakow?

About us

Working with us you’ll be at heart of the technological revolution of one the world’s most trusted betting and gaming companies. We deal with projects ranging from widgets, desktop or mobile casinos and betting sites… just to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as orders processed by Amazon UK, on its busiest day of the year.
We deal with more than 20 million users and 160 terabytes of data daily. Impressed? You can be sure there are many more challenges waiting for you.

Your role in the team

•    Working closely with business colleagues to ensure service and security controls are implemented with minimal impact to working practices
•    Raising incident tickets and following-up with internal and external customers, owning issues until closure or escalation
•    Identifying and reporting on unauthorized/malicious access attempts to corporate assets through the use of log analysis and alerting tools
•    Following prescribed processes, 24/7 monitoring, detection, assessment, classification and escalation of both service and security related issues
•    Detection and first line response to service impacting problems
•    Ensuring service and security incidents are promptly addressed in accordance with the incident response procedures
•    Performing basic systems testing and operational tasks (smoke and network connectivity testing, script execution, etc.)
•    Providing feedback to Team Leaders to tune security and service alerts to improve the effectiveness of Service Support/SOC runbooks
•    Producing reports and management information as required

Skills needed

•    Experience of working in a similar role is welcome but not necessary
•    Very good English skills (both written and spoken)
•    Knowledge of IT and information security subject matter
•    Understanding of technologies and concepts used in web applications
•    Knowledge of networking concepts and components (network protocols, firewall, VPN, etc.)
•    Understanding of risk management methodologies
•    Being able to work in shifts (24/7 system)
•    Very good communication and analytical thinking skills

Desirable skills
•    Experience in visualizations and charts 
•    Experience in working in either NOC, SOC, or Service Support structure
•    Basic knowledge of Linux (file hierarchy structure, command line, script execution, etc.)
•    Understanding of advanced Splunk functionalities

What we offer

•    Development opportunities, including IT conferences, internal training, lunch and learn sessions and an individual development budget.
•    Complex work and the chance to make an impact.
•    Mac OS or Windows hardware to choose from.
•    Some opportunities for International travel to our offices in London, Leeds, Stockholm, Malta and Gibraltar (our office is 5 minutes away from the beach).
•    New modern, bright and comfortable office space, with a great working atmosphere, in a collaborative team of amazing people, with forward thinking managers.
•    Competitive base salary and benefits, with fully paid private healthcare (Enel-Med), filly paid Multisport pass, employee referral program, and an extra day off for your birthday.
•    Garden roof terrace, with incredible views of the city, and fresh fruit in the office.
•    Well stocked kitchens with fruit tea, honey and lemon, foamy coffee machine, vending machine with healthy food and salad.
•    Chill out room and gaming room with VR, PS4, FIFA, foosball table, billiards, table tennis, football league, board games, competitions with cool prizes.
•    Meetups, quality questions events, hackathons, we love any chance to share knowledge and have fun.
•    We don’t like our colleagues to go hungry or thirsty, so events are always well catered.
•    Family fun days, charity events (ask us about our scooter racing), company parties and social activities.
•    Flexible working practices
•    Excellent city centre location with a tram stop right outside the office, and free parking spaces cars, motorcycles and bikes.
•    Relocation costs support for rent and travel, and VISA support. Colleagues from all round the world including Russia, Ukraine, Belarus, Estonia, Brazil, Romania, Ireland, Israel, India, Portugal, United Kingdom, and Libya.

William Hill in Cracow

Our office sits on Kotlarska and our brilliant building has a range of different workspaces, hangouts and breakout areas to suit your every need. Situated in the centre of Krakow next to Vistula river – we're in the heart of one of the world’s most iconic cities.There are parks everywhere, you can enjoy a walk along Planty, or go to Kościuszko Mound to admire the city from above. With plenty of culture on your doorstep, you’ll be spoilt for choice. In fact, why not have a sneak peek around our office with Street View and see if you can picture yourself here. 

Join us behind the bet