Risk Management Agent

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Job description

We are William Hill Bulgaria…

…support center of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry – William Hill. We provide gaming and betting services across multiple channels: online, on the high street, on the phone and on the move.
William Hill Bulgaria provides online and offline technical support to multinational clients abroad enjoying different products of the gaming industry.

We are looking for you - RISK MANAGEMENT AGENT to:

  • Monitor clients’ accounts and transaction data for suspicious activities and possible fraud
  • Analyze and prevent Credit Card and alternative payment methods' fraud
  • Review documents for possible fraud, as well as ensuring documents validity
  • Recommend fraudulent and suspicious deposits for cancellation to prevent chargebacks/returns
  • Ensure all payment related queries are handled correctly, on time in a professional manner
  • Provide support via chats and emails to internal customers about risk related queries
  • Review suspicious customers’ activity and deciding on actions to be taken based on findings and according to the respective risk procedures
  • Cooperate with third parties in fraud prevention and detection

You possess:

  • Fluency in English language
  • Good analytical and logical skills
  • Multitasking skills
  • Pro-activeness and attention to details
  • Team player attitude
  • Excellent communication skills
  • Ability to define problems, gather information and reach valid conclusions
  • Previous experience as back office support/customer support will be considered as an advantage

Choose us because of:

  • Top-notch salary
  • Performance bonuses
  • Additional health insurance
  • Food checks
  • Half price sport cards
  • Additional paid leave
  • Working hours, organized in shifts
  • Taxi vouchers
  • Career advance & learning opportunities
  • in a positive and stimulating environment
  • Game room (play station, foosball & pool table)
  • Free snacks and beverages in the office
  • Party, party, party…
  • Health & Wellbeing initiatives
  • Internal Refer-a-friend bonus program

A lot more is awaiting here at William Hill, so if you are curious to find out apply now.
All information provided will be treated strictly confidential.