Risk Management Representative_Orbis Risk

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Location

Manila

Contract type

Full-time

Job description

The Risk Management Representative is responsible for identifying and investigating incidents of actual and suspected fraudulent activity leading to the abuse of William Hill.

The core objectives are achieved through verifying a customer's account integrity and executing full impact investigation for the business and relevant departments. The role also includes daily interaction with William Hill retail operators.  

RESPONSIBILITIES:

Fraud Detection and Risk Analysis
  • Uses in house and third party tools to detect potential fraud across all relevant William Hill platforms
  • Make accurate, well informed risk analysis of customer behavior
  • Takes appropriate follow up action on customer account in line with the risk analysis and company procedures


Productivity, Quality and Compliance
  • Meets the department's expected levels of productivity and quality Key Performance Indicators
  • Ensures regulatory compliance by ensuring all appropriate process are followed

Feedback Cycle
  • Provides ongoing feedback and raises problems based on day to day experience as part of departments continuous improvement
  • Provides ongoing feedback and fraudulent activities from all sources to contribute to team fraud and risk knowledge base


REQUIREMENTS:
  • Keen attention to details, analytical and proactive
  • Knowledgeable in MS Office Applications
  • Can effectively interact within all levels of organization
  • Excellent verbal and written communication skills
  • Exhibits initiative and pro-active traits, professionalism and willingness to learn
  • Sound decision making skills
  • Bachelor's degree is a plus
  • Risk and Fraud experience is an advantage
  • Amenable to work on shifting schedule