Ticket Writer - Monmouth Park

I’m interested


Oceanport, NJ

Contract type

Full-Time and Part-Time

Job description

Our Ticket Writers deliver an outstanding service which exceeds our customer's expectations and actively promotes William Hill. They are experts in our innovative range of betting offers and they actively communicate these to our customers. They are aware of and contribute to sports book action plans and take pride in knowing who our customers are and how our processes work.

Job Description:

  • Writes tickets and processes cash winning tickets
  • Handles customer questions and disputes
  • Counts cash at the beginning and end of each shift
  • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
  • Carry out engaging conversations and provide friendly service to customers
  • Show patience with customers who do not wager regularly; take the time to explain how wagering works
  • Committed to working in a compliant environment in the sports book at all times and adhere to Gaming Control Board reporting requirements
  • Calls for MTL support when writing bets requiring MTL paperwork
  • Adhere to Uniform Policy and ensures good standard of personal presentation at all times
  • Anticipate and act on the needs of the customer, seek and respond to feedback
  • Ensure all issues effecting the customer experience in the sports book are reported promptly
  • Undertake additional tasks contributing to the operations of the sports book, as requested

Minimum Position Requirements:

  • Genuinely interested in working with and helping customers
  • Excellent communication skills
  • Prefer working as part of a team
  • Well-presented, polite, tactful and friendly
  • Numerate, lively and quick-thinking
  • Resolve complaints and difficult situations in a calm and patient manner
  • Enjoy promoting products and services confidently
  • Gather and act on customer feedback effectively
  • Prioritize quick, effective speed of service
  • High standards, initiative, pro-activity and professionalism
  • Flexible to perform different tasks and follow procedures correctly
  • Full of drive and enthusiasm for your own development
  • Must be available to work various shifts and hours

William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws.  William Hill complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.