Job description
The End User Computing team deliver second line support, suppoting users in person and remotely. The team are responsible for issuing, replacing and recovering equipment from our colleagues and are the first point of contact when something goes wrong at their site. The team will work alongside colleagues in Assest Management and 3rd Line Support. The team also support projects, ensuring all users can access the support they require as they need it.
Being the single point of contact/acting as a true "Technical Advisor" and offering 1st and 2nd line technical support which includes managing software licenses, software and hardware troubleshooting for PCs, MAC's and USB/LAN Printers, deploying new workstations or replacing faulty devices.
As an EUC Analyst you will be accountable for all corporate computing activities across your location. You will work as part of the local team of EUC Analysts working with them to support our colleagues on-site and in the ever-increasing remote working environment. As an EUC Analyst, you will be the go to person for all issues on site.
What you will be doing:
- Troubleshoot network on the software and hardware side.
- Work closely with EUC Manager and Service Desk Manager to agree and implement consistent policies, process and procedures to support our employee base.
- Work closely with local office administration to setup a world class workable environment for our employees
- Ensure that all our employees have the right hardware and tools to perform their jobs
- Ensure business continuality at your site.
- Drive best practice and continually looking at smarter, modern approaches to supporting a hybrid workforce in fast paced environment .
- Ensure KPIs and Customer Satisfaction metrics are met
Who we are looking for:
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
- Experience of working in an EUC team
- Expert knowledge of EUC process and approaches
- Have an automation mindset and be looking for ways to improve processes
- Technical understanding of Microsoft, Mac OS, networking and infrastructure technologies.
- Active Directory, Exchange Server, Fileserver,VMWare, JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, DNS, DHCP, Office 365.
What we offer
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: –
Financial: Competitive salary, pension, and bonus schemes.
Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time.
Holiday entitlement: Your 25 days holiday is topped up by 12 bank holidays.
Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
Life assurance: Safeguarding your financial future and offering peace of mind.
Perks and discounts: Discounts at a range of high-street retailers.
Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.
Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
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