Account Review Specialist with German

I’m interested



Contract type




Job description

Searching for a new career opportunity? Well, you’ve reached your destination. Check us out:

We are William Hill:

One of UK’s leading bookmakers and most recognized brands in the gaming industry. We provide gaming and betting services for every taste and preferences: online, offline, play as you go, etc.

We are currently looking for Account Review Specialist with German to join our team in Sofia.

As Account Review Specialist you will play a pivotal part in assisting internal stake holders across the business by conducting account reviews and extract the necessary data for high profile cases such as legal or regulatory cases.

You will be reporting to the Customer Relations Manager and will form key relationships with the Legal team, CRO, Compliance, Customer Services, Customer Due diligence, and the AML team.

Our values are:

Eyes on the customer…they matter most

Give a damn…show you care

Own it…step up

On the same side… as one business

“It’ll do” will never do…be bold

You will:

  • Work with internal stakeholders to ensure that account reviews are conducted in a precise and efficient manner.
  • Review key account activity and internal business thresholds.
  • Extract key information from accounts for internal stakeholders.
  • Compile account reviews to the structured template.
  • Communicate with external parties such as legal representatives or account holders.
  • Ensure the correct due diligence is carried out to allow us to correspond with 3rd parties if necessary
  • Review databases across brands to identify and close accounts.
  • Use internal systems such as Oracle Right Now, IMS, Openbet, Zendesk, NYX
  • Reach productivity and efficiency KPIs and taking action to improve where necessary

You offer:

  • Fluent German language
  • An excellent attention to detail
  • A natural curiosity
  • Ability to organize your day independently and build relationships with other departments and stakeholders
  • Strong quantitative and analytical skills
  • Confidence in using systems and data to present information, analyse and make recommendations to stakeholders

We offer:

  • First-class salary
  • 13th salary distributed monthly
  • 100 BGN food vouchers

And on top:

  • Performance bonuses
  • 24 days annual paid leave
  • Half price sport cards
  • Additional health insurance
  • Discounts at The Mall
  • Taxi vouchers for late shifts
  • Balance policy - mix & match home and office work
  • Career development & learning opportunities
  • Positive and stimulating environment
  • Free snacks and beverages in the office
  • Social & Wellbeing initiatives

Hurry up, attach your CV in English, get shortlisted and join us in our brand-new office.

Our mouths are zipped, and we treat your information strictly confidential