Application Support Analyst

I’m interested



Job description

Sport never sleeps. We need a 24/7 problem-solver.

In our sports-focused environment you’ll find much more behind the scenes than just restarting applications. As an Application Support Analyst, we want you to align your agile experience or interest with our betting platforms. Your main internal customer base will be our Sports Traders. They manage prices of betting opportunities across William Hill products, and are a fast paced team who need constant support. 


About us


William Hill make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.



Your role within the team 


We run a 24/7 rota including weekend and overnight work. During the day you’ll focus on supporting our Trading function, and between 6pm and 8am you’ll support the full set of William Hill products. You’ll use several well-known and bespoke applications to resolve issues and restore service across our platforms (that’s retail, mobile and online). You’ll work autonomously, but escalation points are there when you need them. You need to be able to consume a lot of information and obtain new information to help you solve problems solo.  



Skills needed


You might have done a role like this before - or maybe you're a graduate (or equivalent) with a technical / mathematical degree and an interest in how tech ticks. If you class yourself as an experienced analyst, we’d like you to bring knowledge of supporting bespoke applications -preferably a wide range rather than just a single product. Your expertise in Linux, UNIX (desirable) Apache and  SQL would be valuable. Good written and verbal communication skills are important as you’ll maintain relations with Trading staff, stakeholders and third parties. 


What we offer

We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare (or a cash alternative), an attractive pension package, life assurance, healthy gym discounts and a flexible benefits scheme. Plus, our season ticket loan and handy Metro Card loan will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.


William Hill in Leeds

Right in the middle of the creative heart of the UK sit both of our Leeds offices. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there are also five universities right on our doorstep. And away from work, we’re in the locality of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingley.