The Application Support Team is integral to Evokes IT infrastructure, ensuring that users have the necessary access to perform their roles effectively while maintaining the highest standards of security and compliance. By managing permissions, supporting users, and overseeing access to critical applications, Application Support play a crucial role in supporting Evokes operational success.
What you'll be doing
- Managing Citrix access permissions and resolving connection issues.
- Identifying user latency issues and suggesting resolution options.
- Troubleshooting and resolving general application issues.
- Liaising with the NOC department and escalating global application issues correctly.
- Troubleshooting and resolving issues within Jira and confluence.
- Adding and updating Jira and confluence permissions based on user requirements.
- Adding Production permissions to new users based in departmental requirements.
- Updating user permission based on new requirements keeping with in regulatory and compliance requirements.
- Remove access permissions based on security audits.
- Creating and updating access to third party applications.
- Configuring and creating user NTS certificates.
- Support US partners and regulators with citrix and application permissions and application issues.
What we're looking for
- Active directory management experience in a multi domain environment
- Excellent understanding of AD user and group structures.
- Excellent troubleshooting skills for bespoke applications.
- Understanding of troubleshooting skills to check latency issues based on user location
- Knowledge of Citrix tools
- Knowledge of Atlassian tools
- Understanding of Regulatory compliance
- Excellent communication skills.
- Ability to understand customer requirements.
- Understanding of networking.
- Ability to work independently as well as part of a team.
- A minimum of two years prior experience in a IT role with a proven record of application troubleshooting.
- Two years active directory experience in a multi domain environment.
What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Financial: Competitive salary and bonus schemes.
- Hybrid working: Our employees can work from home up to 60% of the time with 40% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
- Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
- Healthcare and Wellness: Tools and services to help support your well-being, including support with mental health and financial education.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business. There couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
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