Customer Due Diligence Officer

I’m interested


Gibraltar – Waterport Place

Contract type


Job description

6 months fixed term contract

Making a positive difference

As a regulated gambling operator, trading since 1934, we’re committed to offering more than a variety of games and sports to bet on.  We acknowledge and embrace our Compliance responsibilities as a licenced business by continuously reviewing customers’ accounts to ensure that we meet our Social Responsibility and Anti-Money Laundering requirements.

Your role in the team

As a Customer Due Diligence Officer you’ll use your excellent investigative ability to analyse customer profiles in great detail. You’ll compile and review profiles for high risk and large staking customers with respect to Anti-Money Laundering and Responsible Gambling, providing guidance to the business.

Due Diligence is an increasingly important and significant area of our business. Working closely alongside the Anti Money Laundering Team, the Responsible Gambling Team and the Customer Validation Team, you’ll build a customer profile using a variety of electronic tools, analysing this information to understand if there are any concerns. You’ll own and maintain a list of all high risk customer profiles, recording, for the purposes of auditing, any actions taken. Comfortable speaking with stakeholders at all levels you’ll prepare comprehensive data for discussion in informal meetings.

Skills needed

You’ll be looking to develop within a business area that is rapidly expanding and ideally you’ll have a solid foundation and understanding of the UK Licencing Objectives and compliance within a regulated industry. Having knowledge and experience of Due Diligence, your analytical mind and sharp attention to detail will be essential tools to help you to succeed in this role. We are constantly looking for ways to refine and improve our approach to compliance and being proactive in suggesting and implementing change is encouraged. Being naturally curious and inquisitive would be an advantage.

What we offer

Your 25 days holiday is topped up by 12 bank holidays and we offer you a generous pension, Healthcare and Life Assurance as standard.  Gym discounts, and our office sports and social committee activities could be right up your street.  

William Hill in Gibraltar

With an average yearly temperature of 25 degrees, this Mediterranean climate has plenty to offer both inside and outside of work. And that includes scaling the impressive Rock of Gibraltar or taking a dip a one of the 6 great beach spots. And with such easy access to Spain, Morocco and Portugal, you can take your pick when it comes to where you spend your weekend.

If you’re thinking about relocating, we’ve got you covered. Our relocation support covers moving costs, temporary accommodation when you arrive, and assistance with home searches, deposits, removals, schools and banking. English is the local language but we can help you and your family with Spanish lessons.