Customer Experience Manager

I’m interested


Cluster 454 - Glasgow G21 1DR, G21 3HN, G21 1TS, G22 5JN, G22 5ER, G64 1RX

Contract type






Job description

Lead from the front and watch your team shine. 

Making sure our customers have the best experience in our shops (yes, that’s all 2,400) is a real team effort and as a member of the shop management team, you’ll be a key part in this.

Our customers expect great service, a warm welcome and maybe even the odd tea or coffee when they come into a William Hill shop and it’ll be you and your team of Customer Experience Assistants delivering this brilliant service.

You’ll talk to our customers about all things betting – don’t worry if you’ve never placed a bet before, by the end of our best-in-class training programme, you’ll be as confident as the odds-on favourite at Aintree.

Happy working in a team or on your own you’ll show pride in your work, making sure the shop always looks the part, and open to taking on more and more responsibility (like opening up and closing down). There’ll be plenty of variety so you’ll never feel bored especially as you’ll be mentoring and developing your team of Customer Experience Assistants – making sure your shop hits its targets and your team fulfils their potential.

Perks of the job

You’ll have plenty of chances to progress and we’ll support you in taking the next steps in your career -  either in our retail or head office environments. There’s a whole pack of benefits, including an extra day off on your birthday, high street discounts and subsidised travel.

What we're looking for from you

If you’re over 18 and have some supervisory experience under your belt go ahead and apply. We look forward to hearing from you.