Customer Experience Manager

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Job description

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
If you can help us maintain this atmosphere, we’ll reward you plenty. You’ll enjoy continuous training, great benefits as well as opportunities to progress.
What this role is about
Motivating a team of Customer Service Assistants
Coaching your team and developing their potential
Making sure the shop always looks the part (e.g. visual displays) 
Getting to know your customers to champion safer gambling at all times
Taking care of opening and closing in our shops
Making sure your shop hits its targets
This isn’t a hide-behind-your-desk type of role. You’ll be out there on the shop floor, engaging with our customers to ensure we’re delivering the best experience. 
What we’re looking for
Supervisory experience
Great people skills
Positive, can-do attitude 
Professional and dynamic approach to work
Age 18+ (it’s a legal requirement)
If you have a passion for racing and sport, that would obviously help. But don’t worry if you’ve never worked in our industry before. By the end of our training, you’ll know everything there is to know. 
Why do this role?
Training and development. Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here. 
Career prospects. If you want to progress even further (e.g. as a Business Performance Manager or into a Head Office role) there are opportunities to do that. 
Salary. We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too.
Holiday. On top of your 28-day holiday allowance, you’ll get a paid day off for your birthday too. 
Pension plan. We’ll match your pension contributions to 4%. 
Subsidised travel. We can offer you money off your travel expenses too for roles in London. 
Staff discounts. When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays. 
Range of benefits we offer include the following:

·        Pension – 4% Employer and 4% Employee

·        Life Assurance – 3x after 1 years’ service

·        My Gym Membership Discount

·        Leeds Credit Union Savings account

·        Payroll Giving

·        Travel benefits including London Travel Card, West Yorkshire metro card and Season Ticket Loans

·        Perks at Work is a reward and recognition platform that offers exclusive discounts on products at a large range of retail outlets. Colleagues can also earn “Wow Points” whilst shopping using the site (or through Company incentives), and can then spend these with the retailers on Perks At Work. This could be on travel, electronics, cinema, gifts and much more.

·        Monthly Recognition Awards

       ·        Quarterly Retail bonus scheme

Who we are
It’s a safe bet you know William Hill already. With over 1,500 betting shops across the UK, we’re one of the best-known names on the high street. 
Ever since 1934, we’ve been at the top of our game, going one better. And we’re not stopping there. Today, we’re one of the world’s leading betting and gaming companies – with over 12,000 employees in 10 countries and a booming online business.