Customer Insight Analyst

I’m interested


London - Bedford Avenue

Contract type


Job description

Your Customer Analysis and Insights Shape Our Marketing Campaigns

Use your off the scale analytical abilities to understand our customers


About us

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


Your role in the team

As a Customer Insight Analyst, you’ll be part of a team that constantly looks at our customers and how they’re thinking. You’ll have an amazing ability to take crunch data and information then produce sharp commercial insights to act on. You’ll love the idea of figuring out different angles or approaches for future marketing campaigns – maybe ideas that nobody has come up with before! Make no mistake, you’ll be able to see the impact of your work and this is a great chance for you to gain experience with some cutting edge marketing tech as well…


Skills needed

You’ll have probably been working for a little while in Marketing, Customer or Campaign Analysis. It would be amazing if you came from the Sports or Gambling industry but this is not essential as being your razor sharp analytical abilities are far more important. You’ll be a commercially smart person to make sure your insights and analysis stack up financially.  It goes without saying, you’ll have sharp technical skills around SQL as well as knowing a bit about A/B Testing and statistics. If you know how to code in R that would be brilliant, but, if not we're fine with someone that's just keen to learn!


Naturally, you’ll have great communication skills to persuasively share your insights.


What we offer

We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare, an attractive pension package, healthy gym discounts and a staff benefits scheme. Plus, our season ticket loan and handsomely discounted Zone 1-6 Oyster card will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.


William Hill in London

We couldn’t be closer to the action in our London office. A 2-minute walk from Tottenham Court Road station, round the corner from Soho and Oxford Street means you’ll never be short of anywhere to go for a lunchtime stroll or a post-work drink. There’s plenty of green space too with Regent’s Park and Hyde Park not far away at all. Working in our London office you’ll also benefit from a heavily discounted Zone 1 – 6 travel card so you’ll be whizzing around London in no time.