Customer Operations Analyst

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Job description

Customer Operations Analyst

We are William Hill:

One of UK’s leading bookmakers and most recognized brands in the gaming industry. We provide gaming and betting services for every taste and preferences: online, offline, play as you go, etc.

If you are intrigued by how senior leaders build business plans, make decisions, motivate and engage teams and how programmes of work go from ideas to being executed then this could be the role for you. This role really does allow you to see every aspect of the Customer Operations world.

We are currently looking for a self-starter, keen to make a difference to join our Sofia office as Customer Operations Analyst to work with our COO Senior leadership team on Customer Operations initiatives. You need to be results orientated, governing strategic programmes with an eye for detail. You will support our communication and engagement initiatives across 5 different countries and approx. 1000 employees.

Our values are:

Eyes on the customer…they matter most

Give a damn…show you care

Own it…step up

On the same side… as one business

“It’ll do” will never do…be bold

Do you identify yourself with our values? If yes, then you are the right person to become a part of William Hill family.

You will:

This role is a fantastic opportunity to work closely with the Customer Operations Senior leadership team supporting the delivery of key strategic business and people initiatives.

You will be responsible for the governance and delivery of a variety of programmes, ensuring they deliver to time and plan whilst also working with the team to develop communication and engagement across the function.

  • Support across the COO leadership team on a range of programmes and initiatives
  • Monitor and track delivery on strategy initiatives maintaining a level of governance
  • Create business reports and presentations in collaboration with key stakeholders
  • Analyse data and provide insight. Create ad hoc reports as required
  • Support the creation and execution of communication and engagement strategies across teams and sites (e.g., Townhalls, Webinars, Workshops, other coms)
  • Develop strong working relationships with COO team members to ensure collaboration on the delivery of key tasks
  • Act as a point of contact for the Senior leadership team, helping to align messages/communications between all sites and departments
  • Support senior leaders with day-to-day tasks and activities related to business and people initiatives

You have:

  • Fluency in written and spoken English
  • Excellent attention to detail and strong communication skills
  • Clear thinking and problem solving
  • Ability to multitask and prioritize daily workload
  • Exceptional time management and organisational skills
  • Outgoing and positive personality 
  • Knowledge of Powerpoint, Excel is an advantage
  • Discretion and ability to maintain levels of confidentiality as required

We offer:

  • First-class salary
  • 13th salary distributed monthly
  • 100 BGN food vouchers

And on top:

  • Performance bonuses 
  • 24 days annual paid leave
  • Half price sport cards
  • Additional health insurance
  • Discounts at The Mall
  • Taxi vouchers for late shifts
  • Balance policy - mix & match home and office work
  • Career development & learning opportunities
  • Positive and stimulating environment
  • Free snacks and beverages in the office
  • Social & Wellbeing initiatives

Hurry up, attach your CV, get shortlisted and join us in our brand-new office

Our mouths are zipped, and we treat your information strictly confidential