Customer Protection Analyst

I’m interested


Aseana 3, Paranaque City, Metro Manila

Contract type




Workplace policy


Job description


William Hill Manila - We Go One Better




Like any great sports team, we’ve been hard at work since we got going in 1934. It’s not by chance we became one of the largest global sports betting and gaming companies, and we’re not relying on luck.


Together we’re on a journey to build a better business. With us, you’ll balance flexibility and performance in a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Sound good? Then you belong here.



As a Customer Protection Analyst, you’ll have to ensure that we protect customers from developing gambling problems with the use of working knowledge in Customer Due Diligence (CDD), Know Your Customer (KYC), Anti Money Laundering (AML) and/or Safer/Responsible Gambling practices in the UK.




Overview of Responsibilities:




• Blended - Approximately 50% voice/ 50% email/chat

• Carry out control checks to ensure that the tools and systems we have in place are working as they should. Daily checks validate that our responsible gambling mechanisms continue to function correctly.

• Run checks against customers that have met certain trigger points that may indicate potential gambling problems

• Identify potential risks and take appropriate action or escalate as needed

• Monitor customer verification processes and identify resolutions to gaps.

• Handles potential compulsive gambling concerns









• Bachelor's/College degree is a plus

• Minimum of 2 years’ experience working in a Gaming or Sports-betting company

• Proficient use of Microsoft Office Applications – Excel and Word

• Strong research skills

• Robust analytical thinking patterns

• Keen to details and compliance

• Excellent communication skills in written and spoken English.

• Flexible to work on shifting schedule

• Work Onsite arrangement

• Amenable to work in BGC and eventually in Aseana, Macapagal.