William Hill

William Hill Manila - We Go One Better

 Like any great sports team, we’ve been hard at work since we got going in 1934. It’s not by chance we became one of the largest global sports betting and gaming companies, and we’re not relying on luck.

 Together we’re on a journey to build a better business. With us, you’ll balance flexibility and performance in a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Sound good? Then you belong here.

• Assists customers via Chat, Email or Phone in a speedy and accurate manner

• Completes customer interactions within the agreed timeframe (Average)

• Creates added value by supporting cross sell initiatives and promotional offers

• Meets or exceeds quality targets via offering excellent customer service

• Strives to ensure a high customer satisfaction level at all times

• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skills

• Identifies customer feedback trends and raises with management

• Takes ownership of customer disputes and manages the issue from start to finish

• Ensures regulatory compliance by ensuring all appropriate processes are followed

• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.