Customer Service Representative

I’m interested

Location

Aseana 3, Paranaque City, Metro Manila

Contract type

Full-time

Hours

Shifting

Workplace policy

On-site

Job description

William Hill Manila - We Go One Better


 Like any great sports team, we’ve been hard at work since we got going in 1934. It’s not by chance we became one of the largest global sports betting and gaming companies, and we’re not relying on luck.


 Together we’re on a journey to build a better business. With us, you’ll balance flexibility and performance in a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Sound good? Then you belong here.



Overview of Responsibilities:


• Assists customers via Chat, Email or Phone in a speedy and accurate manner

• Completes customer interactions within the agreed timeframe (Average)

• Creates added value by supporting cross sell initiatives and promotional offers

• Meets or exceeds quality targets via offering excellent customer service

• Strives to ensure a high customer satisfaction level at all times

• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem-solving skills

• Identifies customer feedback trends and raises with management

• Takes ownership of customer disputes and manages the issue from start to finish

• Ensures regulatory compliance by ensuring all appropriate processes are followed

• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.

 



Requirements:


  • Excellent communication skills
  • Good Computer literacy with knowledge of Word, Excel and Outlook
  • At least 21 years old
  • Required skill(s): Microsoft Windows
  • Amenable to work on shifting schedule and meet new colleagues onsite.
  • 6 months contact centre experience or fresh graduates are welcome to apply




Minimum Eligibility (For Internal)

  • No active disciplinary record
  • Must maintain good performance and clean disciplinary record from the time of application to the actual date of transfer
  • Minimum 1 year tenure in (current role) is required