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Your role in the team

The position is responsible in enhancing the reputation of William Hill Online by offering excellent customer service via Chat, Email or Phone.

Be the one to make it happen!

If you're a team player who's passionate about providing excellent customer service then you're exactly the one, we need. We've prepared exciting compensation package for you!

Main Duties & Responsibilities:

• Assists customers via Chat, Email or Phone in a timely and accurate manner
• Processes customer documents where needed
• Completes customer interactions within the agreed timeframe (Average)
• Creates added value by supporting cross sell initiatives and promotional offers
• Strives to ensure a high customer satisfaction level at all times
• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skills Identifies customer feedback trends and raises with management
• Responds to customers in a timely fashion and meets commitments made
• Ensures regulatory compliance by ensuring all appropriate processes are followed
• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
• ffers support and assistance to colleagues
• Raises problems and challenges where necessary through the relevant channels of feedback

The above accountabilities and responsibilities are not exhaustive, and the jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.

Requirements:

Education

• College graduate, a plus
• At least 2nd year if undergraduate
• At least 21 years of age

Previous experience

• With at least 6 months of BPO experience, preferred but not required
• Experience in handling complaints handling and resolution

Skills & Abilities

• Communication
• Proven ability to maintain professional relationships internal/external
• Excellent verbal and written communication skills
• ood interpersonal skill
• Proven ability to effectively interact with all levels within the organization
• Proven ability to accept criticism in a professional manner
• Resourceful and can work with various support groups

• • PC literate; Knowledge in Excel and Word
• • Multi-task and deliver on assigned tasks and responsibilities
  • Manage their personal time in an efficient way
  • Respond and lead change
  • Flexible and adaptable to change in schedule shifting, tasking needs etc.
  • Proven ability to resolve complex problems with minor direction and assess issues objectively
  • Handle difficult situations and can work well under pressure
  • Thrives in a fast paced environment ? Detail oriented
  • Analytical
  • Proactive
  • Flexibility to work different shifts