Data Science Modeller - Customer Lifecycle Management

I’m interested


London - Bedford Road

Contract type


Job description

We've got a world of data at our fingertips and we want you to shape it.


About us

Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Your role in the team


As a Data Science Modeller supporting our Customer Relationship Management (CRM) Team, you'll have a fantastic opportunity to immerse yourself in large volume data at an exciting time in our digital transformation, as we build a new Smart Data Platform on Snowflake / AWS and develop models in Databricks and Python.


Reporting into the Head of Data Science, you’ll be working as part of a larger team of Data Modellers but with your feet firmly planted in all things CRM. You'll focus on understanding and interpreting marketing data and underlying trends to deliver the best outcomes for William Hill.


You won't be a shy, retiring wallflower. This is a high profile role with a significant budget and close working relationships with our wider teams and you'll use your data and models to influence our next steps.


You'll scope, build and deploy models and solutions in R and Python; working in cross-functional squads in an agile way. Your main focus will be understanding drivers of customer value; predicting future value and using models to optimize Marketing spend and strategies. Your job will be to optimise that budget and show benefits and ROI in everything you do.


Relationship building is at the heart of your role and you will bring data and models to life for your internal stakeholders. From requirements gathering and data explorations, through to validation, deployment and measurement you’ll work with internal stakeholders including CRM, Marketing, Product and Trading to scope projects and work on all stages of modelling and analysis.



Skills needed


Naturally inquisitive, you’ll love exploring datasets and you’ll be excited by the prospect of working with Sports and Gaming betting data.


A strong communicator, you’ll be able to convey technical ideas effectively to influence stakeholders.


Ideally educated to degree level in a mathematical, numerate or analytical discipline, you’ll have experience in a relevant online e-commerce business dealing with large volumes of customers or transactions.


A strong SQL coder, you’ll be comfortable working with large datasets and you’ll be confident in extracting, manipulating and analysing date using SQL / R/ excel. With a working knowledge and demonstrable experience of predictive modelling in a tool such as R, SAS Enterprise Miner, SPSS Modeller.


You’ll be confident, pro-active and driven, eager to explore new and innovative ways to be even better at what we do.


You’ll be able to visualise data in charts, graphs and build compelling Powerpoint presentations.



What we offer

We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare (or a cash alternative), an attractive pension package, life assurance, healthy gym discounts and a flexible benefits scheme. Plus, our season ticket loan and handsomely discounted Zone 1-6 Oyster card will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.



William Hill in London

We couldn’t be closer to the action in our London office. A 2-minute walk from Tottenham Court Road station, round the corner from Soho and Oxford Street means you’ll never be short of anywhere to go for a lunchtime stroll or a post-work drink. There’s plenty of green space too with Regent’s Park and Hyde Park not far away at all. Working in our London office you’ll also benefit from a heavily discounted Zone 1 – 6 travel card so you’ll be whizzing around London in no time.


Join us #behindthebet