Digital Communications Manager

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Contract type




Job description

William Hill is investing in the technology, processes and people to realise a truly ambitious future vision in communications and as the team grows, we are looking for a Digital Communications Manager to join our Team in London or Leeds.


About us


Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our William Hill Protect + Play initiative, with responsible gambling at the heart of everything we do.


Your Role within The Team


This is an exciting opportunity for someone with first class digital skills, creativity and an eye for detail to help us showcase the great things we do at William Hill using digital and social media channels.

You’ll curate content and engage audiences with stories across social media that promote William Hill as an amazing place to work. You’ll provide quality control, ensuring communications are effective and in the William Hill tone of voice.

You’ll be working in collaboration with the People, Marketing and International teams to develop and implement an integrated digital Group engagement plan and building stakeholder engagement and trust, the Group website should provide compelling content to attract top talent to our business.

You’ll be using social media monitoring software to monitor ‘conversations’ across our channels to gauge and act on emerging issues and devise strategies to respond as appropriate as well as acting as a trusted advisor and expert on all things digital, providing learning and sharing best practice with our leadership population.

In addition you’ll be providing expertise and specialist digital communications support to colleagues across the Group ensuring that all written content is accurate, clear, consistent and supports the William Hill strategy and brand. You’ll also be measuring progress and revise plans for continuous improvement, providing regular updates to key internal audiences to highlight progress and engagement across our digital channels and undertaking additional communications tasks as required.


 Skills and experience


You’ll have exceptionally strong communication skills with a keen eye for detail and be passionate about writing creative / engaging communications for electronic and social media. The ability to present information in a clear and engaging manner. You’ll be highly organised with the ability to multi-task, prioritise, understand business processes, and take the initiative on new projects and have good internal networking skills and capable of working with stakeholders at all levels across the business.

In addition, you’ll have strong listening skills with the ability to interpret and act on briefs and be very proactive, can think on your feet, and initiate new ways of doing things to create positive change, you’ll keep up with latest trends and developments in social media channels and understands how this can be used to influence an audience


What we offer


We take the safety and wellbeing of our employees seriously, especially at this challenging time. We have put in place robust Covid19 measures and are supporting our employees with a smooth remote onboarding and training programme to make you feel welcome and part of our team.


We want to offer a balanced approach to office and home working - now and for the long-term future. We know that not everyone is the same, many people have embraced home working, whilst others can’t wait to get back. Therefore, we are offering our employees the opportunity to work from home up to 80% of the time with 20% of office time built in to ensure we get some face to face collaborative team time - and the chance for a coffee and a catch up!