Digital Learning Manager (Retail)

I’m interested


Leeds – St Johns 

Contract type


Job description

12 months fixed term contract

Learning, in the Digital Age

We're an international betting and gaming business, and we work at pace to adapt to the constant changes in our industry. In this fast paced environment you’ll bring energy and creativity to an innovative and continuously changing business. You’ll be commercially aware and be passionate about Digital Learning.

About Us.

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Your role in the team

You’ll be critical in shaping and delivering our Retail digital learning strategy. Working collaboratively alongside subject matter experts you’ll design and create digital content and solutions for our Retail business, including induction, development and promotions programmes.

Leading with a hands on approach you’ll design, create and deliver engaging learning solutions to improve individual, team and business performance. You’ll review our current approach and agree priority areas where we could go one better.

Partnering closely with business stakeholders and HR colleagues you’ll manage projects, communicate ideas and concepts clearly and project manage the design lifecycle of products from conception through to go live.

Providing accurate and timely reporting dashboards you’ll show the effectiveness of digital learning, measuring and evaluating the impact and ROI of digital learning solutions.

You’ll set and communicate clear high standards and ensure that our digital content is of a consistently high quality and manage a governance process to ensure that content remains up to date, relevant and engaging.

With your knowledge and passion for learning you will continue to develop the capabilities and performance of the retail learning team so that you soon become known as the centre for Digital learning expertise.  You’ll influence and inspire your colleagues with your knowledge of the latest digital trends and tools.

Skills needed 

You’ll be able to inspire and motivate others and share your passion about digital learning. You’ll have a good understanding of learning methodologies, TNA and evaluation models – translating them into good practice. An important part of the role is influencing stakeholders to recognise the possibilities of digital learning, and you’ll have experience in designing and delivering a digital learning strategy. Delivering a great user experience and measurable outcomes, you’ll have the ability to translate traditional learning approaches into practical digital solutions. You’ll have experience of using a range of different platforms and tools including Totara, Success Factors, Articulate storyline and Virtual classrooms. With a proactive drive towards continuous improvement it’ll do will never do. You will be a subject matter expert for current digital learning trends and tools.

With strong influencing and communication skills you’ll have the ability to project manage to a high standard and have the ability to prioritise requirements.

Previous experience in learning and development is expected, CIPD or other relevant L&D qualification would be an advantage.

What we offer.

We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare (or a cash alternative), an attractive pension package, life assurance, healthy gym discounts and a flexible benefits scheme. Plus, our season ticket loan and handy Metro Card loan will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.

William Hill in Leeds

Right in the middle of the creative heart of the UK sit both of our Leeds offices. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there’s also five universities right on our doorstep. And away from work, we’re in the heart of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingley