End User Computing Analyst

I’m interested


Poland, Krakow

Job description

if it’s broken, just fix it.
You just enjoy fixing things and helping people, we know.  
As an End User Computing Analyst, you’ll do just that.  Desktops, laptops, printers, scanners, phones, hardware and software you’ll repair and maintain them all.  Providing 1st and 2nd line support to all our colleagues in the Kraków office, you’re crucial in ensuring they’re able to please our customers constantly.  

About us

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Your role in the team

•         With your can do approach and ability to fix things you’ll be responding to, recording and resolving incidents and service request from all levels of the business.  
•         You’ll install, maintain and distribute software and hardware across the business, impressing us all at the speed in which you resolve issues, helping us to get back up and running with all things tech.
•         You’ll be a real technical expert and people will turn to you for help when they need it most.  You stay up to date with technology advances and investigate new hardware and software products to help us do things better.
•         We’re committed to giving the best possible service to our customers and we all take real pride in the William Hill brand.  Your ability to maintain our service to our customers makes sure we are true to this commitment.  

Skills needed

We’d like you to have previous experience of supporting both hardware and software, along with a real passion to help others.  You’ll have experience of Service Desk applications and good knowledge of ITIL processes, as well as being skilled in basic network troubleshooting, client VPN, Cisco AMP, Checkpoint and Bitlocker.  You’ll also bring knowledge of Jamf, SCCM. Airwatch and supporting Office 365 and Apple Mac OS environments.  We’re a global business too, so you’ll need to know how to support conference call systems such as Bluejeans. 

What we offer

Development opportunities, including IT conferences, internal training, lunch and learn sessions and an individual development budget.
Complex work and the chance to make an impact.
Mac OS or Windows hardware to choose from.
Some opportunities for International travel to our offices in London, Leeds, Stockholm, Malta and Gibraltar (our office is 5 minutes away from the beach).
New modern, bright and comfortable office space, with a great working atmosphere, in a collaborative team of amazing people, with forward thinking managers.
Competitive base salary and benefits, with fully paid private healthcare (Enel-Med), filly paid Multisport pass, employee referral program, and an extra day off for your birthday.
Garden roof terrace, with incredible views of the city, and fresh fruit in the office.
Well stocked kitchens with fruit tea, honey and lemon, foamy coffee machine, vending machine with healthy food and salad.
Chill out room and gaming room with VR, PS4, FIFA, foosball table, billiards, table tennis, football league, board games, competitions with cool prizes.
Meetups, quality questions events, hackathons, we love any chance to share knowledge and have fun.
We don’t like our colleagues to go hungry or thirsty, so events are always well catered.
Family fun days, charity events (ask us about our scooter racing), company parties and social activities.
Flexible working practices
Excellent city centre location with a tram stop right outside the office, and free parking spaces cars, motorcycles and bikes.
Relocation costs support for rent and travel, and VISA support. Colleagues from all around the world including Russia, Ukraine, Belarus, Estonia, Brazil, Romania, Ireland, Israel, India, Portugal, United Kingdom, and Libya.

William Hill in Krakow

Our office sits on Kotlarska and our brilliant building has a range of different workspaces, hangouts and breakout areas to suit your every need. Situated in the center of Krakow next to Vistula river – we're in the heart of one of the world’s most iconic cities. There are parks everywhere, you can enjoy a walk along Planty, or go to Kościuszko Mound to admire the city from above. With plenty of culture on your doorstep, you’ll be spoilt for choice. In fact, why not have a sneak peek around our office with Street View and see if you can picture yourself here. 
Join us behind the bet