End User Computing SME

I’m interested


Krakow, Poland

Job description

Welcome to the future of 3rd line support



We bet we can be a great match


Do you want cool projects focused on online sports betting and gaming? Would you like to work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but… with fun included? Would you like to work with some of the best Developers, QAs, DevOps Engineers and Project Managers in Krakow?


About us


Working with us you’ll be at heart of the technological revolution of one the world’s most trusted betting and gaming companies. We deal with projects ranging from widgets, desktop or mobile casinos and betting sites… just to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as orders processed by Amazon UK, on its busiest day of the year. We deal with more than 20 million users and 160 terabytes of data daily. Impressed? You can be sure there are many more challenges waiting for you.



Your role in the team


Our team takes a business-centric approach to desktop engineering team. Here you'll provide support and project delivery for our new Intelligent Workplace programme, introducing desktop visualisation and enterprise mobility management. Whilst picking up on existing in-house technologies Citrix, Airwatch, SCCM and JamF as BAU, you'll also work at the very forefront of the Intelligent Workplace programme, taking responsibility for the delivery of key project milestones that are aligned to drive significant change within the platform. This involves liaising with application owners, stakeholders and infrastructure teams and providing subject matter expertise to all business channels.


You'll be appreciated for being part of something much bigger across multiple channels, contributing not only to EUC team’s goals and initiatives, but enabling William Hill’s latest customer-centric Digital, Cloud and Mobility offerings.


Reporting to the EUC Infrastructure Manager, you'll assist with the development, implementation and daily support of the “desktop” practices, programs and procedures. You'll be an active participant in initiatives designed to ensure our colleagues are able to work anywhere, anytime and on the device of their choice.



Skills needed




  • You're well versed in VM Ware, specifically VDI / Horizon View / Workspace 1
  • You're familiar with Citrix, and open to new technologies, as we are transitioning away from Citrix in the next couple of years
  • You're an expert in virtualisation, but can be flexible and work with other areas eg. Office365
  • You need to be comfortable dealing with teams and speaking to people, and you're personable and approachable
  • You're proactive with a "can-do" attitude.




  • Experience  working in a multi-site team, with a remote manager
  • Exposure to Amazon / AWS



What we offer


  • Development opportunities, including IT conferences, internal training, lunch and      learn sessions and an individual development budget.
  • Complex work and the chance to make an impact.
  • Mac OS or Windows hardware to choose from.
  • Some opportunities for International travel to our offices in London, Leeds, Stockholm, Malta and Gibraltar (our office is 5 minutes away from the beach).
  • New modern, bright and comfortable office space, with a great working atmosphere, in a collaborative team of amazing people, with forward thinking managers.
  • Competitive base salary and benefits, with fully paid private healthcare (Enel-Med), fully paid Multisport pass, employee referral program, and an extra day off for your birthday.
  • Garden roof terrace, with incredible views of the city, and fresh fruit in the office.
  • Well stocked kitchens with fruit tea, honey and lemon, foamy coffee machine, vending machine with healthy food and salad.
  • Chill out room and gaming room with VR, PS4, FIFA, foosball table, billiards, table tennis, football league, board games, competitions with cool prizes.
  • Meetups, quality questions events, hackathons, we love any chance to share knowledge and have fun.
  • We don’t like our colleagues to go hungry or thirsty, so events are always well catered.
  • Family fun days, charity events (ask us about our scooter racing), company parties and social activities.
  • Flexible working practices
  • Excellent city centre location with a tram stop right outside the office, and free parking spaces cars, motorcycles and bikes.
  • Relocation costs support for rent and travel, and VISA support. Colleagues from all round the world including Russia, Ukraine, Belarus, Estonia, Brazil, Romania, Ireland, Israel, India, Portugal, United Kingdom, and Libya.





William Hill in Krakow


Our office sits on Kotlarska and our brilliant building has a range of different workspaces, hangouts and breakout areas to suit your every need. Situated in the centre of Krakow next to Vistula river – we're in the heart of one of the world’s most iconic cities. There are parks everywhere, you can enjoy a walk along Planty, or go to Kościuszko Mound to admire the city from above. With plenty of culture on your doorstep, you’ll be spoilt for choice. In fact, why not have a sneak peek around our office with Street View and see if you can picture yourself 




Join us behind the bet