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If you have a passion for great customer service and conflict resolution with a background in the gaming and betting industry then this may be the role you're looking for! You'll use your experience to ensure a fair and timely resolution of conflicts and promote a positive gaming experience for everyone. This is an opportunity to get your teeth into!

What you will be doing

• Mediate and resolve disputes and complaints between online gaming platforms and users in a fair and impartial manner
• Investigate and gather information on complaints and disputes, including reviewing gaming logs, communication records and other relevant data
• Communicate effectively with all parties to understand their perspectives and facilitate a resolution process
• Provide recommendations and solutions to resolve disputes in accordance with industry regulations and best practices
• Maintain accurate records of dispute cases, including documentation of findings, decisions and outcomes
• Monitor trends in disputes and identify opportunities to improve dispute resolution processes and prevent future conflicts
• Collaborate with legal teams, customer support and other stakeholders to ensure compliance with regulatory requirements and company policies
• Stay up-to-date on industry trends, regulations and best practices related to dispute resolution in the online gaming sector as well as upholding confidentiality in handling sensitive information

Who we are looking for

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Have proven experience in mediation, conflict or dispute resolution in the gaming industry
• Understanding of online gaming platforms, industry regulations and user behaviours
• Analytical mindset with the ability to evaluate complex situations, identify key issues and propose effective solutions
• Excellent communication and organisational skills with the ability to work to deadlines in a fast paced environment

What we offer

Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary, pension, and bonus schemes
• Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time
• Holiday entitlement: Your 25 days holiday is topped up by 12 bank holidays
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities
• Life assurance: Safeguarding your financial future and offering peace of mind.
• Perks and discounts: Discounts at a range of high-street retailers
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!