Field Operations Technician, New Jersey

I’m interested


Cherry Hill, NJ

Contract type


Job description

William Hill, a leading Race and Sports Book operator headquartered in Las Vegas, is hiring a Field Operations Technician to assist its location surrounding Cherry Hill, NJThe Field Operations Technician is responsible for responding to and resolving technical issues at William Hill partner properties. The position responds to service calls and travels to various properties to repair or inspect equipment to help prevent potential problems.

What You Will Do:

  • Provide technical assistance to William Hill partner properties
  • Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
  • Travel to and from partner properties to identify, resolve or repair hardware/software problems
  • Maintain and troubleshoot network and/or physical problems with our systems
  • Install hardware/software following our design or installation specifications
  • Proactively inspect equipment to help prevent future service calls
  • Identify reoccurring issues, document and report to the Software Support team for testing
  • Explain and train software application procedures/instructions to sportsbook personnel
  • Perform other duties as required

What You Will Need:

  • Working in the service technician industry (casino/computer tech) would be an advantage.
  • Experience working with power tools.
  • Knowledge of Windows-based computers a plus.

The Day to Day:

  • Must be able to lift, carry, pull, push 100lbs.
  • Must be able to twist, bend or reach with no significant boundaries.
  • Must be able to squat or stoop with no significant boundaries.
  • Must be able to climb.
  • Must be able to stand for extended periods of time.
  • Must be able to speak and listen.
  • Must be able to write for extended periods of time.
  • The position requires a significant amount of driving.
  • Must be 21 years old with a valid driving license and clean driving record.
  • The successful applicant may be exposed to sounds at 90 decibels.
  • The successful applicant may be exposed to a smoke-filled environment.

“William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. William Hill complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”