Gaming Service Support Analyst

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Job description

Gaming Service Support Analysts are our service specialists, keeping our systems running 24/7.

They are part of a team that looks after a revenue generating channel, managing incidents, applying fixes, finding cause and communicating progress. This is 24/7 across a complex, diverse and fast paced Global Platform.

About us

With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Your role in the team

You’ll manage a range of issues from receipt through to resolution within the defined service and operations levels.  You’ll respond quickly to incidents and service requests, while working closely with a variety of Tech Experts and Product Teams to fix problems, share knowledge and go one better. You’ll report on service metrics, identify automation opportunities and by using our suite of world class monitoring tools you’ll be able to best understand, triage and find the cause of incidents.

Key Skills

You’ll ideally be graduate calibre (IT /Maths) with the ability to work under pressure. You’ll have a strong customer focused and ideally have gained some experience of working in a similar support environment. Understanding or experience of ITIL environments will be helpful but above all we are looking for ambitious, driven individuals looking to carve a long term career at William Hill.

What we offer

We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare, an attractive pension package, healthy gym discounts and a staff benefits scheme. Plus, our season ticket loan and handy Metro Card loan will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.

William Hill in Leeds

Right in the middle of the creative heart of the UK sit both of our Leeds offices. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there’s also five universities right on our doorstep. And away from work, we’re in the heart of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingly.