HR Engagement Partner

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BGC, Taguig

Contract type


Job description

Position Mission:

Responsible for developing strategies to improve engagement. Drives and manages programs designed to foster engagement such as employee recognition programs, wellness programs, corporate social responsibility, talent and performance management and other activities aimed at creating a positive workplace environment.

Main duties and responsibilities:

Employee Engagement Activities

Leads in the conceptualization and implementation of site-wide employee engagement activities including communications and promotions and post activity evaluation
1. Drives participation in Employee Engagement and Pulse surveys
  • Responsible for ensuring measurement of the pulse of employees by conducting focus group discussions and regular touch point meetings with team leaders and teams
  • Maintain ongoing pulse on employee morale and engagement, continuously driving measures for improvement
2. Work with the people leaders to create and deliver action plans to improve colleague satisfaction
3. Provides guidance and support to people leaders in developing, planning and implementing team/department engagement activities and events to maintain a high level of employee involvement and engagement to drive high performing teams while ensuring that these are aligned with company strategy, organisational culture and protecting our brand

Culture & Values

1. Develop methods to track and realize effectiveness of investments in culture, employee experience, and engagement programs
2. Work in partnership with our people leaders to ensure our colleagues live by our values and act as ambassadors for our brand

HR Business Partnering

Leads the local HRBP program to identify and deliver values centric and commercially aligned people strategies for the teams/departments that they support:

1. High quality end-to-end people experiences throughout the employee lifecycle by working with:
  • talent acquisition for recruiting and on-boarding to ensure they have the right people at the right time
  • internal communications and learning & development teams to review, create and improve the communications, trainings, and leadership alignment activities necessary to ensure widespread and deep commitment to achieving maximum engagement and performance
  • employee relations to provide people leaders the support and guidance in people policies and labour standards
2. Organization design, change management, colleague development and performance management to ensure they are high performing and highly engaged teams

3. Identification of departments, teams and individuals that require special attention and initiate assistance as needed
Develop actionable insights from employee feedback, both formal and informal, and exit interview results

Previous experience:
  • 5 years minimum experience in Human Resources with at least 3 years’ experience in a supervisory/management role leading Employee Engagement or equivalent role
  • HRBP experience in a BPO or Contact Centre environment is an advantage