Head of Responsible Gambling

I’m interested


Gibraltar - Waterport Place

Contract type


Job description

Nobody Harmed

We take this pretty seriously at William Hill and we will strive to achieve the ambition that nobody is harmed by gambling. As Head of Responsible Gambling you’ll ensure that as a business we are protecting customers who have, or could be in the process of developing, gambling problems.

Your role in the team

You will be leading the strategic planning of the Responsible Gambling team, ensuring our processes and systems are up to the task and abiding by constantly changing regulations. You’ll be a leader and mentor to your team ensuring they are a high performing unit operating to clear objectives and goals.  You will ensure the delivery of high quality and accurate data to ensure any at risk customers are highlighted and interacted with in a timely manner.  You will develop and lead the team that is committed to protecting those customers at risk of harm from gambling.

You’ll champion RG matters across the William Hill Online business and externally to relevant regulators, stakeholder groups and competitors, including representation of William Hill at events and conferences. You’ll also be in charge of implementing and reviewing the training that we offer across all departments.

Skills needed

You’ll have a solid and evidential experience of working in a customer compliance facing/operational role within the gambling/gaming industry and you’ll need to have had experience in managing a responsible gambling team.

Experience of assessing risks and regulatory concerns will also give you an advantage as will your strong attention to detail and ability to work in a high pressured environment.

You’ll be passionate about changing behaviours and culture through learning and you should have an interest in the gambling industry and a commitment to making it safer. You will be an excellent oral and written communicator, able to express complex language in simple terms.

What we offer

You’ll be joining us at a truly exciting time and you’ll be pivotal in the way we do things here, working on something that is at the top of everyone’s agenda. Based out of our Online hub in Gibraltar, you’ll have all the perks of working for a FTSE250 including bonuses reaching 40%, a generous pension and Healthcare and Life Assurance as standard. We’ve also got an excellent relocation package to support you should you make the move.

William Hill in Gibraltar

With an average yearly temperature of 25 degrees, this Mediterranean climate has plenty to offer both inside and outside of work. And that includes scaling the impressive Rock of Gibraltar or taking a dip a one of the 6 great beach spots. And with such easy access to Spain, Morocco and Portugal, you can take your pick when it comes to where you spend your weekend.