Italian Customer Support Advisor

I’m interested

Location

Sofia

Hours

40

Job description

Italian Customer Support Advisor


Whether you are searching for full time employment option, with hours organized in shifts, search no more - You’ve reached your destination. Check us out:



We are William Hill:

One of UK’s leading bookmakers and most recognized brands in the gaming industry. We provide gaming and betting services for every taste and preferences: online, offline, play as you go, etc.


We are currently looking to expand our team in Sofia with members to join as 

Italian Customer Support Advisors with or without experience.



Our values are:

Eyes on the customer…they matter most

Give a damn…show you care

Own it…step up

On the same side… as one business

“It’ll do” will never do…be bold


Do you identify yourself with our values? If yes, then you are the right person to become a part of William Hill family.



You will:


  • Communicate with customers using chat, email and phone
  • Provide online assistance for products, websites, software, etc.
  • Answer customer queries in timely and professional manner
  • Collaborate closely with other team members and colleagues in the office
  • Take part in additional activities you would find interesting for you
  • Guide customers into finding the best solution for them



You offer:


  • Fluent written & spoken Italian language
  • Good English language skills
  • Computer knowledge such as MS Office, Internet & fast typing skills
  • Friendly and communicative approach
  • Desire to collaborate in a team
  • Self-driven character
  • Customer orientation
  • Patience
  • Ability to easily deal with challenging situations



We offer:


  • First-class salary
  • 13th salary distributed monthly
  • 100 BGN food vouchers


And on top:


    • Performance bonuses paid quarterly
    • 24 days annual paid leave
    • Half price sport cards
    • Additional health insurance
    • Discounts at The Mall
    • Taxi vouchers for late shifts
    • Balance policy - mix & match home and office work
    • Career development & learning opportunities
    • Positive and stimulating environment
    • Free snacks and beverages in the office
    • Social & Wellbeing initiatives


    Hurry up, attach your CV in English, get shortlisted and join us in our brand-new office


    Our mouths are zipped, and we treat your information strictly confidential