Italian Team Manager

I’m interested





Job description

Searching for a new career opportunity? Well, you’ve reached your destination. Check us out:

We are William Hill:

One of UK’s leading bookmakers and most recognized brands in the gaming industry. We provide gaming and betting services for every taste and preferences: online, offline, play as you go, etc.

We are currently looking for Italian Team Manager to join our team in Sofia.

As Italian Team Manager, will be responsible for coaching and supporting a group of Advisors. You will implement changes while providing support that develops the behaviours and competencies of your team in order to meet consistently customer experience and delivery targets.

A variety of tools, such as internal quality checks, customer satisfaction surveys, and data reports, will help you to assess the performance of your team members.

Your other main priority will be ensuring a fair and consistent application of working policies, oversight of team and individual performance to KPI’s and other objectives, hiring, scheduling, shift operational support and administrative tasks, related to the Italian WH team. You will work in shifts, weekends and official holidays included.

Our values are:

Eyes on the customer…they matter most

Give a damn…show you care

Own it…step up

On the same side… as one business

“It’ll do” will never do…be bold

You have:

Official written communication is in English, and we require excellent verbal and written language skills. For all candidates, we require 2 years of experience in a call center or BPO company. Other main factors for a successful application include:

  • Proficiency in Italian
  • Experience in a Supervisory or Managerial role providing guidance, experience, and support to less experienced colleagues
  • PC literacy; Advanced levels in Excel and Word
  • Good interpersonal skills
  • Ability to respond and lead change
  • Proven ability to resolve complex problems with minor direction and assess issues objectively
  • Ability to achieve results through motivation or influencing of others
  • Understanding/knowledge of coaching methodologies and practices
  • Enthusiasm in organizing different activities to keep high team engagement

Along with your CV please also submit:

  • A motivational letter
  • What is your plan to boost team engagement in moments with higher workload?

We offer:

  • First-class salary
  • 13th salary distributed monthly
  • 200 BGN food vouchers

And on top:

  • Performance bonuses
  • 24 days annual paid leave
  • Half price sport cards
  • Additional health insurance
  • Discounts at The Mall
  • Taxi vouchers for late shifts
  • Balance policy - mix & match home and office work
  • Career development & learning opportunities
  • Positive and stimulating environment
  • Free snacks and beverages in the office
  • Social & Wellbeing initiatives

Hurry up, attach your CV, get shortlisted and join us in our brand-new office.

Our mouths are zipped, and we treat your information strictly confidential