Kiosk Field Operations

I’m interested

Location

Las Vegas, NV

Contract type

Full-time

Job description

The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the following:


Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminals. 

Identify and act on opportunities to improve support mechanism as to best support book teams and DM.

Resolve and report book team concerns/complaints on kiosk operations.

Proactively build and retain great working relationships with District Manager’s and casino partners.

Deliver a compliant environment with Gaming Control Board Laws, regulations, rules and procedures. 

Collaborating with the other members of the sportsbook team and Management to create long-term support strategy.

Communicate effectively, cascade relevant information and encourage feedback

Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendors.    

Promote a positive image for William Hill within the industry and community. 


MINIMUM POSITION REQUIREMENTS:


Creative problem solving skills.

Strong technical understanding of CBS equipment

Ability to identify and fix problems without supervision

Strong analytical skills

Ability to manage a diverse range of activities

Effective at planning and prioritizing

Willingness to drive on a regular basis


 ESSENTIAL FUNCTIONS/EXPOSURES:


Must be able to lift, carry, pull or push 100 lbs.

Must be able to twist, bend or reach with no significant boundaries. 

Must be able to squat or stoop with no significant boundaries.

Must be able to climb.

Must be able to stand for extended periods of time.

Must be able to speak and listen. 

Must be able to type for extended periods of time.

Must be able to talk on the phone for extended periods of time.                

Must be able to write for extended periods of time.             

This position requires a significant amount of driving.

This position will be exposed to sounds at 90 decibels.

Eligible to work in the United States.

Must be able to pass background and drug screening

Must have clean DMV Motor Vehicle Record