Kiosk Field Support - (Internal Applicants Only)

I’m interested


Las Vegas, NV

Contract type


Job description

       The Kiosk Field Support position supports book operations with kiosk drops, cash moves, and supply deliveries and achieves the following:

Develop and implement practices and procedures to optimize usability and peak customer experience on kiosk terminals.

Identify and act on opportunities to improve support mechanisms to support book teams and District Manager .

Resolve and report book team concerns/complaints on kiosk operations.

Proactively build and retain great working relationships with District Managers and casino partners.

Deliver supplies to various properties.

Deliver a compliant environment with Gaming Control Board Laws, regulations, rules and procedures.

Collaborating with the other members of the book team and management to create long term support strategy.

Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendors.    

Promote a positive image for William Hill within the industry and community.

Communicate effectively, cascade relevant information and encourage feedback.


·         Creative problem solving skills.

·         Strong technical understanding of CBS equipment

·         Ability to identify and fix problems without supervision

·         Strong analytical skills

·         Ability to manage a diverse range of activities

·         Effective at planning and prioritizing

·         Willingness to drive on a regular basis


  • Must be able to lift, carry, pull or push 100 lbs.
  • Must be able to twist, bend or reach with no significant boundaries. 
  • Must be able to squat or stoop with no significant boundaries.
  • Must be able to climb.
  • Must be able to stand for extended periods of time.
  • Must be able to speak and listen. 
  • Must be able to type for extended periods of time.
  • Must be able to talk on the phone for extended periods of time.                
  • Must be able to write for extended periods of time.             
  • This position requires a significant amount of driving.
  • This position will be exposed to sounds at 90 decibels.
  • Eligible to work in the United States.

 Top 5 Reasons to Work for William Hill

1.) THE BRAND- William Hill is a worldwide brand that has been operating out of the United States since 2012. With over 82 years as a sportsbook in the UK, William Hill is a household name and one of the top employers in the industry. William Hill has many open positions across Nevada, including Reno and Las Vegas.
 2.) THE FUTURE- Currently Nevada is the only state to legalize Sports Betting. That means we are just getting started. We have a business model that has proven to be effective and a team that is eager to showcase their talents. There is no doubt that big things are coming for William Hill in Nevada and throughout the US. In 2017 William Hill will begin its first operation in the state of Iowa!
 3.) THE INVESTMENT- That’s how the company views its employees. You are our investment! That is why William Hill offers tuition reimbursement to help provide the advancement of your education, making you our asset. Whether you are covered as a dependent or supporting a family, the benefits at William Hill are a push in the right direction. You will receive full medical benefits, an opportunity to invest in your future, and tons of other employee perks, just for being a part of our team.
 4.) THE ENVIRONMENT- We are in the business of sports, a dream job for some people. Our company embraces the chatter and smack talking of your favorite teams. We encourage our colleagues to stay up-to-date on the latest sports news and events. Participation in internal contests can provide some cool opportunities for the sports lover in everyone.
 5.) THE TEAM- Our team is making constant improvements to our products and services. What we provide the consumer is unmatched in the Las Vegas market. Sports betting is what we do and the team here is well trained in their craft. We strive to recruit the top talent in each field and we recognize the fresh and unique ideas you have to offer.