Observability & Automation Team Lead

I’m interested


Leeds, UK



Job description

About us
Our people are at the heart of everything we do, and we offer a fast-paced environment where we have fun, celebrate success, and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after - we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.

Here at William Hill we want our Cloud Engineers to be able to take control, so we work to the principle, "if you can do it, crack on and do it." If you love the flash of a command line prompt and take great pride in connecting all the jigsaw pieces of an IT service, we think you’ll fit in well here.
The team

We’re looking for a Team Lead to work within Observability & Automation (O&A). This team is responsible for core components related to monitoring the status of the Company’s IT infrastructure and creating automatic processes to remove the mundane. 
Our primary focus here is to continuously improve observability of the Company’s IT Platforms by delivering resilient and accurate systems to our end users. In simpler words, our mission is, in partnership with customers; create state of the art monitoring & automation solutions and offer expertise to make infrastructure and services more stable, resilient, and cost effective.

Your role in the team
  • End-to-end leadership and management of the team with a focus on delivery and team morale
  • Work to & feed into development standards & best practices and help ensure customers adhere to them
  • Ensure work follows an agile way of working
  • Representing the team and communicating non-technical and technical requirements to appropriate audiences
  • Driving the improvements in KPIs (code quality, defects, performance, security, resiliency) and ensuring technical debt is managed effectively
  • Supporting production environment for products and services delivered by the team during office hours
  • Understanding strengths and weaknesses of team members, supporting their professional development, building career plans, making sure everybody has all the tools and opportunities to flourish
  • Doing regular 1-to-1 catch ups, objectives setting, probation assessment, staffing & recruitment activities
  • Developing ongoing and trusting relationships with external vendors.
Skills needed
  • Significant and well-rounded IT experience / background
  • Strong sense of ownership and proven leadership experience (formal or informal)
  • Experience in Observability Toolsets and Automation principles
  • Approachable, rational & respectful
  • Commitment and ability for being a role model for the team members
  • Creative approach to problem solving while keeping solutions as simple as possible.
What we offer
We want to offer a balanced approach to office and home working - now and for the long-term future. We know that not everyone is the same, many people have embraced home working, whilst others can’t wait to get back. Therefore, we are offering our employees the opportunity to work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch up!
We’ll welcome you on-board with 25 days’ holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare, an attractive pension package, healthy gym discounts and a staff benefits scheme.

William Hill in Leeds
Our Leeds office sits right in the middle of the creative heart of the UK. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there’s also five universities right on our doorstep. And away from work, we’re in the heart of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingley.