Payments Auditor

I’m interested


Payments Auditor

Contract type


Job description


Responsible in validating and approving client’s pending withdrawal. Giving support to Customer Service with regards to client’s withdrawals issues though chats and emails. 

Responsible in handling VIP and Platinum customer’s withdrawal concerns. Escalating technical, procedural and other issues arises during the shift to Shift Manager.



Validation of withdrawals

Logs in to all systems and check if the systems are all working before starting the validation.

Validates each withdrawals for docs, wagering, limits, risk, and management approvals.

Escalates to shift manager all issues encounter during the shift.


VIP and Platinum withdrawal concerns

Assign in handling all withdrawal concerns for VIP and Platinum customers per shift

Handles chats and emails, and coordinate with different department to resolve the issue

Going over outstanding cases

Go over the transactions that are kept pending from precious days and marking them to be approved, declined, or kept on hold.

Send follow ups for the needed approvals and validation check for outstanding issues

Chats and Emails

Assists CS query in chat about client’s withdrawals. Query ranges from docs, wagering, withdrawal limit, returns, declined reasons, pending period, and any other concerns about clients withdrawal. 


  • At least 2nd year college  or a graduate of any 4-year college course
  • Experience in BPO is an advantage.
  • Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
  • Effective communication and interpersonal skills
  • Evidence of the practice of a high level of confidentiality