Here at evoke, as the voice of the customer, you will feel passionately about the customers experience. You will own the product from end to end whilst collaborating with various areas of the business, bringing everyone together on one common goal, to ensure that we provide the best customer experience possible.
The Onboarding product team oversees the customer’s initial interactions with our product, from the moment they start our registration process, through various verification processes, and lead them to have a verified account in which they can deposit and wager. evoke is working in highly regulated markets and as part of your job, you will be in charge of a customer centric onboarding flow, meeting all regulatory needs to allow our customers to play safely.
In this role you will take full ownership of the product development lifecycle, from being the voice of the customer to the go-to person for both internal and external stakeholders alike while also working with your peer product managers. You will translate customer needs, commercial value, and business goals into professionally written documentation. You will work alongside Design and Technology to ensure the product meets the high standard of customer experience that we aim for.
A team player, you will be part of a fantastic agile development team, providing information and decisions to the team whilst maintaining an actionable and prioritised product backlog, of stories, defects, and other work items. As well as taking part and facilitating customer research, requirement sessions, scoping, design planning and customer testing.
What you will be doing:
• Define, manage, and lead your product from ideation through to delivery whilst aligned with the overall product roadmap.
• Work with Customer Research, Design and Data to analyse the customer requirements and align them with strategic goals of the business.
• Take initiatives, problem statements or feature requests and break them down into actionable pieces of work that bring the most value and are aligned with the strategy.
• Manage, prioritise, and set the product backlog to guide and support the development team. You will oversee all stages of development, continuously keeping those around you on track and aligned to the product vision.
• Acting as the primary liaison and link between all stakeholders, teams, and departments. Though the whole product life cycle, you will ensure clarity of the latest update on the product, removal of blockers and keep track of business deliverable commitments.
• Works closely within the Product function both within a specific area and overall to ensure product alignment across the company.
Who we are looking for:
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
- Previous experience as a Product Owner in an Agile working team
- Technological sense and the ability to translate product requirements into technical aspects alongside Effective communication skills with both internal and external stakeholders
- Excellent standard of written, visual, and verbal communication skills, to be able to communicate clearly through all means. You'll also be a creative thinker with the ability to identify an issue, be clear in what the problem is and be able to break it down to simplify it for others
- Ability to work autonomously but also as part of a development team, inspiring and motivating the team when necessary. You'll also need a good working knowledge of technology and a great collaborative approach to developers and engineers alike. You'll appreciate great design and enjoy collaborating on great user experiences.
What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Perks and discounts- Discounts at a range of high-street retailers
- Financial compensation, pension, and bonus schemes.
- Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
More about evoke:
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply:
At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
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