Production Operations Analyst

I’m interested


Leeds, UK

Contract type




Job description

Our Production Operations Analysts are our first responders for service and cyber security incidents - they are William Hill Tech's first line of defence. We're building our team in Leeds, and are looking for people who are passionate about protecting our business, customers and systems through world class Information Security, Network Security and Enterprise Security.


About us


Our people are at the heart of everything we do, and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after - we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


Your role in the team


Using a suite of world class monitoring tools, our team have visibility over the entire enterprise stack - from on-premise databases to auto-scaled services in the AWS Cloud. This is a global business that never stops  - 24/7, 365 days a year - so we always have people available to diagnose and triage incidents, apply fixes and engage technical experts to minimise disruption, keeping our customers happy and secure. 


You'll be involved in identifying and managing security incidents, following-up with internal and external customers, owning issues until closure. You'll follow, write and refine incident run books to deliver a first class rehearsed response to both service and security incidents.


Your role will also involve performing basic systems testing and operational tasks (smoke tests and network connectivity testing, script executions) plus always aiming to improve our security processes and procedures. There will be a lot to learn, but there are plenty of experts to help you, and you'll find great long - term career opportunities as part of our global technology team.


Skills needed


This role will suit you if you have a passion for IT security and experience in a similar role  - preferably from a NOC, SOC, EOC or Service Support / Service Management / Infrastructure operations background.


It's essential that you have a good grounding in IT, so it will help if you have a degree (or equivalent level) qualification in a technical subject.


Here, you'll have the opportunity to use enterprise class system admin tools (UNIX and AWS) as well as monitoring tools (New Relic) so it would be beneficial if you have an awareness or understanding of how these tools are used.


This is a fast-paced environment, so the ability to keep your cool under pressure is key, as is teamwork - we are always busy, but are flexible and give each other support.  You'll need excellent verbal, written and interpersonal skills, plus the ability to prioritise and organise your work effectively.


Because our team covers a 24/7 shift pattern, you'll need the flexibility to cover nights, weekends and public holidays. And of course because we're William Hill, we love our sport - so a passion for sport will help you get to grips with our business and systems. 


What we offer


We have welcomed our teams back to the office and have a balanced approach to office and home working.  Our employees have the opportunity to work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch up!

We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare, an attractive pension package and benefits scheme. Plus, our season ticket loan and handy Metro Card loan will save you money getting to work and getting around town. And if you see the journey to work as part of your fitness regime, you’ll just love our Cycle to Work scheme.


William Hill in Leeds


Our Leeds office sits right in the middle of the creative heart of the UK. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there’s also five universities right on our doorstep. And away from work, we’re in the heart of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingley.

Join us #behindthebet