Are you an individual with a passion for technology and a drive to make an impact in a dynamic environment? Do you thrive on the thrill of being a first responder to service and cyber security incidents? If so, join William Hill Tech's team of elite defenders, supporting our large group of sports traders and standing as our first line of defense.
In this role, you will have the opportunity to dive into cutting-edge technology and collaborate with diverse teams, all while building a robust career path. Whether your ambition leads you to become a Production Engineer, Network Engineer, Database Analyst, Problem Management Specialist, or Cyber Security Expert, the possibilities are endless.
Join us, and you'll find yourself in a vibrant, fast-paced environment where every day brings new challenges and opportunities. Step in, stand out, and start an exciting journey with William Hill Tech. Let's make this adventure both impactful and enjoyable!
What you will be doing
- Using a suite of world class monitoring tools, our team have visibility over the entire enterprise stack - from on-premise databases to auto-scaled services in the AWS Cloud.
- Diagnose and triage incidents, apply fixes and engage technical experts to minimise disruption, keeping our customers happy and secure.
- Identify and manage incidents, following-up with internal and external customers, owning issues until closure.
- Follow, write and refine incident run books to deliver a first class rehearsed response to both service and security incidents.
Who we are looking for
- A passion for IT and experience in a similar role - preferably from a NOC, SOC, EOC or Service Support / Service Management / Infrastructure operations background.
- Here, you'll have the opportunity to use enterprise class system admin tools (UNIX and AWS) as well as monitoring tools (New Relic) so it would be beneficial if you have an awareness or understanding of how these tools are used.
- the ability to keep your cool under pressure is key, as is teamwork - we are always busy, but are flexible and give each other support.
- Covers a 24/7 shift pattern, you'll need the flexibility to cover nights, weekends and public holidays. And of course because we're William Hill, we love our sport - so a passion for sport will help you get to grips with our business and systems.
What we offer
Our roles offer more than just a job, you’ll become part of our 888 William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Financial: Competitive salary and bonus schemes.
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
- Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
- Perks and discounts: Discounts at a range of high-street retailers.
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.
- Pension package and life assurance: Safeguarding your financial future and offering peace of mind.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
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