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We’re always looking to connect with talented individuals, and we’re excited to connect with people who share our passion for delivering great service. While we don’t have any current job openings right now, we invite you to apply and be considered for one of our future roles! 

The role is crucial to ensure that the risk and controls program is effective in customer operations.  It entails a variety of duties, including end to end operational risk assessment, review the effectiveness of internal controls, making recommendations for improvements, and assisting teams in maintaining a strong business control environment.

What you will be doing:

• Overall responsible for conducting operational risk assessment that is align with the group risk management framework. 
• Responsible for ensuring control activities are adequate and effective. 
• Creation of long-term plans, managing projects, and working with other functions to ensure risk and controls actions are aligned with business strategies. 
• Develop and execute robust controls using data analytics. 
• Work closely with the operations team and other functions to carry out control activities and facilitate best practice sharing and driving operational excellence. 
• Lead the risk incident investigation to address the root cause and provide recommendations to mitigate the risk. 
• Work closely with different functions to ensure gaps are addressed and improvement can be measured. 
• Lead the risk review sessions as appropriate to ensure an understanding of operational needs.
• Support any business-wide internal or external audit.
• Lead the documentation and evidence gathering for any audit and controls initiatives. 
• Engage with business stakeholders to drive risk and control initiatives. 

Who we are looking for:

• Recognized as an expert in risk and control functions within the organization • Has specialized depth and/or breadth of expertise in risk management in customer operations settings. 
• Interprets internal or external issues and recommends solutions/best practices.
• Solves complex problems; takes a broad perspective to identify solutions in customer operations. 
• Can work independently, with guidance in only the most complex situations. 
• At least 5 years’ experience as a risk and control manager in a customer operation setting or in any similar capacity. 
• Proven track record in managing and delivery of risk management projects. 
• In-depth knowledge of industry practices in AML, Fraud prevention, and so on. 
• In-depth knowledge of operation risk frameworks and control methodology. 
• Advanced reporting skills and the use of different analytical tools are required. 
• Experienced in creating storytelling through data for various stakeholders.
• Guides others in resolving complex issues and solves complex problems with implications on cross-functional business processes and outcomes. 
• Serves as a subject matter expert in risk control and applies knowledge of strategies that can be deployed within the organization. 
• Experienced in leading functional teams or projects.

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary and bonus schemes.

• Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

• Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits. 

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and we’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!