Regional Maintenance Surveyor - London / South East

I’m interested


London, UK

Contract type




Job description

Field based in London / South East


About Us


We make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do, and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.  


Your role in the team


  • Manage key supplier relationships/supply base to ensure best value quality standards are met, KPI’s, SLA’s are achieved and that customers are satisfied
  • Manage the reactive repairs process for quoted works, through effective use of contractor and in-house systems, and close working relationships with the Help Desk, to ensure all reactive repairs are delivered within the agreed SLA’s
  • Assist the Construction Department with refits by ensuring all maintenance issues are communicated in line with the agreed process and the hand-over of projects to maintenance, at the end of the defects liability period, is carried out effectively
  • Liaison with landlords and Operations to effectively manage repair requirements to approved standards and within agreed timeframes
  • Prepare and deliver an average of 100 building fabric and condition surveys to agreed format and standards, per annum
  • Ensure all fixed mechanical and electrical equipment is fit for purpose and trade loss reduced by minimizing unplanned reactive work
  • Manage the area planned preventative maintenance plan, to ensure work is carried out on time and to the quality standard approved
  • Prepare and manage capital project works as directed and deliver in line with programme and budget requirements
  • Manage the effective delivery of the agreed asset refurbishment programme to approved standards on time and to budget
  • Manage the disaster recovery plan
  • Manage statutory legislative requirements, implementing findings and recommendations to ensure full compliance and avoiding litigation and trade disruption
  • Forge strong relationships with key stakeholders
  • Effectively manage third party suppliers to ensure quality of approach and value
  • Provide guidance and expertise for colleagues
  • Keep our Values in mind in everything you do.


Skills needed


  • Understanding and working knowledge of current Asbestos Compliance Regulations, Electrical Testing, General PPM Compliance
  • Knowledge of Legionella L8 Compliance Regulations/DDA (equalities act 2010)
  • Excellent all-round technical knowledge of construction materials and techniques
  • Ability to assist in preparation of the Revenue Repair Budgets
  • Proven understanding and experience in managing financial budgets
  • Relevant professional or academic qualification or proven extensive knowledge and experience within similar fast track multi-site retail environment
  • Proven ability to manage and deliver effective property maintenance services and solutions in a fast-track multi-site retail environment spread over a large geographical area
  • Experience of managing conflicting stakeholder priorities and expectations together with prioritizing a demanding workload
  • Proven ability to effectively and confidently work remotely with minimum day to day supervision
  • Ability to travel to all parts of the operational areas and company offices, involving overnight stays in hotels, as required
  • Excellent time management and resource management skills.


What we offer


We take the safety and wellbeing of our employees seriously, especially at this challenging time. We have put in place robust Covid19 measures and are supporting our new employees with a smooth onboarding and training programme and making you feel welcome and part of our team.


We’ll welcome you on-board with 25 days holiday (not to mention 8 bank holidays and an extra day for your birthday), a rewarding bonus scheme, healthcare, an attractive pension package, healthy gym discounts and a staff benefits scheme. Company vehicle provided.

Join us #behindthebet