Resilience Operator

I’m interested


St Johns

Contract type




Job description

Supporting the masses


About Us.


William Hill make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after - we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


Your Role Within the Team


As the Security Resilience Operator you’ll provide a professional, effective and efficient services to Security and Retail teams and Operations Managers across a wide range of security related services with agreed SLA’s. You’ll ensure the response to serious incidents such as violence in the workplace, robberies, burglaries and criminal damage is calm, professional and empathetic, that relevant documentation completed, with appropriate liaison with employees and line management. Ensure compliance with permission to pay guidelines and procedures.


Skills Needed


You’ll come from fast paced working environment ideally with a background in customer service, cashier or retail and experience following procedures. Gaming / betting experience is ideal but not essential as training will be provided. You’ll have an inquisitive mind-set that can investigate potential fraud. Attention to detail is key for this role as is problem solving. You will have GCSE's in Maths and English, a good knowledge of Windows based packages and are able to communicate on all levels. You’ll be flexible to working hours as you will be required to work a 4 day week including a Saturday or a Sunday and 1 evening. This is a fantastic opportunity to join a growing business.



We take the safety and wellbeing of our employees seriously, especially at this challenging time. We have put in place robust Covid19 measures and are supporting our new employees with a smooth remote onboarding and training programme to make you feel welcome and part of our team. We offer a balanced approach to office and home working - now and for the long-term future.


We have welcomed our teams back to the office and have a balanced approach to office and home working.  Our employees have the opportunity to work from home up to 80% of the time with 20% of office time built in to ensure we get some face to face collaborative team time -  and the chance for a coffee and a catch up!


William Hill in Leeds.


Right in the middle of the creative heart of the UK sit both of our Leeds offices. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies - there’s also five universities right on our doorstep. And away from work, we’re in the locality of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingley