Retail Customer Service Representative

I’m interested


10/12, Commercial Way, Woking, England, GU21 6ET

Contract type



£10.50 rising to £10.90 after passing probation



Job description

People don’t just come here to place bets. They come for the experience.
And you will be at the heart of it all.  Giving everyone a warm welcome. Getting to know each customer and making them feel at home.
If you’re a people person, you’ll love working in William Hill. What’s more, we’ll give you great training and plenty of incentives to keep you motivated.
What this role is about
  • Welcoming customers with a friendly face
  • Taking their bets and assisting with queries
  • Showing customers how to use betting terminals
  • Getting to know your customers to champion safer gambling at all times
  • Supporting managers with shop displays and opening/closing
Why do it
Hours. We’ve a range of full and part-time hours on offer. 
Salary. We pay the National Living Wage as a minimum, not just to people over 25. What’s more, there’s the opportunity to earn a quarterly performance bonus too.
Holiday. On top of a 28-day holiday allowance, you’ll get a paid day off for your birthday.
Pension plan. We’ll match your pension contributions to 4%. 
Subsidised travel. We can offer you money off your travel expenses too for roles in London.
Staff discounts. When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
Who we are
With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966. 
We offer a Balanced approach to shift patterns with a range of full and part-time jobs, with flexible hours, shifts to suit you and an unrivalled opportunity to develop through Build. Our approach to Belong means all colleagues have a voice, and feel heard and we can all work on the same side to achieve our goals.
The recruitment process will include an online assessment exercise from HireVue and an interview stage.
Once you have applied your next step will be to complete the HireVue assessment and a link will be provided to you after you've submitted your application.