Senior Site Reliability Engineer

I’m interested


Krakow, Poland

Job description

Site Reliability Engineers work across Tech Teams to make William Hill UK systems and services reliable, performant and scalable.

The SRE has a highly skilled combination of engineering, analytical and operations skills and is focused on automating and improving operations. Their job is to guarantee system reliability, performance, and supportability with a strong engineering emphasis on building autonomous solutions that deliver value to end-users early, often, & fast. They are central to the reputation and trustworthiness of the product and act as an advocate for engineering best practices.
We bet we can be a great match.

Do you want cool projects focused on online sports betting and gaming? Would you like to work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but… with fun included? Would you like to work with some of the best Developers, QAs, DevOps Engineers and Managers in Cracow?

About us

Working with us you’ll be at heart of the technological revolution of one the world’s most trusted betting and gaming companies. We deal with projects ranging from widgets, desktop or mobile casinos and betting sites… just to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as orders processed by Amazon UK, on its busiest day of the year. We deal with more than 20 million users and 160 terabytes of data daily. Impressed? You can be sure there are many more challenges waiting for you.

Key Responsibilities:

  • Implement new features in WH products to improve customer experience by enabling graceful degradation
  • Identifying opportunities to improve performance and reliability of our frontend services.
  • Driving improvements in KPI's (performance, availability)
  • Monitoring improvements – Identifies gaps in monitoring based on both knowledge and lessons learnt during post mortems
  • Communicate - Promotes and communicates across product team on reliability topics. Is an advocate for Engineering best practices, drafts design documents and presents solutions to stakeholders
  • Process management - Automates provisioning, quality controls, security auditing and maintenance
  • Platform improvements - Analyzes and improves efficiency, reliability, and scalability of the platform including deployment tooling and infrastructure. Create software delivery pipelines to increase development team velocity and confidence

Technical skills (at least a few of these):

  • Fluency in one or more programming languages (preferably JavaScript) and ability to debug code locally and remotely with strong understanding of all levels of a distributed system
  • Experience with monitoring and logging stacks/tools e.g. NewRelic, Splunk, etc.
  • (very nice to have) understanding of cloud infrastructure (e.g., AWS), CI/CD pipelines solutions (e.g. GitLab CI), deployment automation solution (e.g., Terraform) and containers (e.g., Docker, Kubernetes)
  • Knowledge in following areas: networking, security, protocols
Agile/digital experience:
  • Experience working in Agile teams and Agile SDLC practices
  • Experience with constant upkeep of documentation and runbooks

Individual skills:
  • Communication - Displays strong communication skills with ability to align diverse stakeholder groups on complex technical decisions
  • Entrepreneurial - Is excited about trying new technologies and architectural solutions, but doesn’t shy away of maintaining and upgrading legacy systems
  • Excellent English skills (written and spoken)

Our Values:
  • Give a Damn - high energy and passionate individual who inspires teammates to reach potential
  • On the Same Side - embraces a culture of trust, free thought, and complete transparency
  • It’ll do” will never do - brave and rebellious, willing to challenge status quo

What we offer

  • Development opportunities, including IT conferences, internal training, lunch and learn sessions and an individual development budget.
  • Complex work and the chance to make an impact.
  • Mac OS or Windows hardware to choose from.
  • Some opportunities for International travel to our offices in London, Leeds and Gibraltar (our office is 5 minutes away from the beach).
  • A great working atmosphere in a collaborative team of amazing people, with forward thinking managers.
  • Competitive salary and benefits fully paid private healthcare, multisport pass, daily fruit, and employee referral program.
  • Flexible working practices and some fun in the office – integration events and company parties, internal football league, gamification initiatives, FIFA, board games, company competitions with cool prizes.

William Hill in Krakow

Our office sits on Kotlarska and our brilliant building has a range of different workspaces, hangouts and breakout areas to suit your every need. Situated in the centre of Krakow next to Vistula river – we're in the heart of one of the world’s most iconic cities.There are parks everywhere, you can enjoy a walk along Planty, or go to Kościuszko Mound to admire the city from above. With plenty of culture on your doorstep, you’ll be spoilt for choice. In fact, why not have a sneak peek around our office with Street View and see if you can picture yourself here.

Join us behind the bet