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Service Delivery Reporting Specialist
Advertising location
Manila
Hours
shifting
Workplace policy
Hybrid
Job description

What you will be doing:

The Service Delivery Reporting Specialist shall be part of the Manila Finance Shared Service Center Service Enablement Team whose purpose is to strengthen delivery, quality, control and transformation across all Service Delivery Towers.

 

The focus of this colleague is to deliver a high performing SSC operations by driving service excellence, enabling people capability and leading transformation initiatives.

 

Key Functions are as follows:

 

Service Management

  •  Operational performance management (KPIs, SLAs, escalations)
  • Business reviews and service reporting
  • Stakeholder engagement and feedback channels
  • Continuous service improvement initiatives
 

Transformation & Program Delivery

  • Standardisation and process optimisation initiatives
 

People & Capability

  • Workforce planning and capacity modelling
  • Skills and capability tracking
 

Who we are looking for:

  • Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Mathematics, Statistics, or related field.
  • Understanding of finance and accounting terminologies is an advantage
  • 7+ years of experience in Business Intelligence, Data Analytics or IT programming roles.
  • 5+ years of experience supporting Business Process Operations environments. Experience in Finance Shared Service Center is an advantage.
  • Advanced SQL skills (query optimization, joins, CTEs, window functions).
  • Experience with BI tools (e.g., Power BI, Power Apps, Tableau, Looker, Qlik).
  • Experience in using financial management systems (e.g Oracle, SAP, JDE) is an advantage
  • Strong understanding of business process outsourcing metrics and operational workflows.
  • Experience working with large datasets and relational databases (e.g., SQL Server, Snowflake, Redshift, BigQuery).
  • Programming knowledge is an advantage
 

What we offer:

 

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

  • Financial: Competitive salary and bonus schemes.
  • Hybrid working: Our employees can work from home up to 50% of the time with 50% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
  • Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
  • Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.
  • Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits. 
 

More about evoke

 

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.

 

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

 

Apply

 

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

 

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

 

Apply today to kickstart your journey with the evoke Family!

I'm interested